Infrastructure Operation Manager (Technical)

Title

Infrastructure Operation Manager (Technical)

KBR is looking for a Sustainment Engineering Operations Manager to support and lead multiple Engineering tasks in our NASA mission operations environment. As a Sustainment Engineering Operations Manager with KBR, you will be required to manage daily sustainment operations and service availability for mission critical systems, core management services and the operation support staff. In this position, you will work with all support disciplines, such as System Administrators, Engineers, Hardware, IT Security, Operation Teams, and Leadership for daily operations management. You will create innovative strategies to ensure smooth running of the environment, prioritizing system improvements to address compliance and service availability.

You will need to be a player-coach, managing technical aspects of the engineers and collaborative work with other support groups for the design, development, implementation, maintenance, configuration management and quality control of the hosting infrastructure for ensuring a stable/secure/highly available network computing environment in support of critical mission operations. The Sustainment Engineering Operations Manager will ensure the maintenance, configuration, and installation of the systems and product deliverable are met in accordance with the operational and compliance requirements. You will set standards for system design and configurations, along with setting baselines for our technology stack. We need a leader to guide how system and product development should be performed across the enterprise.

Coaching, mentoring, and staff development are a high priority for this position. We need someone who can help a group of systems engineers be more efficient and effective. Remove the bottlenecks, get everyone on the same page, and turn them loose. You should be someone who wants to make the people around you better.

Responsibilities

• Responsible for leading cross-functional teams on variable scaled projects to deliver IT services in a multi-customer and multi-vendor environment. Requires strong change management skills with the ability to ensure quality and customer satisfaction as a top need amid competing priorities. Responsible for providing overall direction and management to multiple work groups engaged in diverse IT infrastructure activities such as service build-out and configuration, system administration, hardware procurement, ground system network design and operations.

• This position is responsible for the scope, resources, schedule, and performance of multiple projects in a very technical environment. Manage through direct reports as well as outside teams comprised of system engineers, system administrators and network operations personnel. Directs the performance of operational tasks, oversees the financial and technical delivery of task objectives, and manages all client interaction.

• Works closely with other engineering disciplines in the development and completion of projects to increase production quality, efficiency, or volume.

• Develops technical proposals to support new business development including statements of work, task order documentation, staffing plans and financial tracking.

• Owns the customer relationship and conducts briefings, provides status, and leads technical solution and requirements sessions through daily customer interactions.

• Anticipates and plans for skills and human resource requirements and develops staff to meet those needs. Conducts performance evaluations, plans salary actions, recommends hires and promotions.

• Strong organization and verbal/written communication skills.

• Ability to handle multiple priorities concurrently.

• Proven track record to drive results and self-initiation.

• Ability to work with technical staff and communicate technical content.

• Demonstrated analytical and problem-solving skills along with good communication skills and the ability to present ideas and influence others.

• Demonstrated leadership skills with proven experience in leading technical resources through the development lifecycle.

• Performs 1:1 meetings and quarterly reviews with subordinates.

Preferred Qualifications

• 5+ years of hands-on technical experience and having a mix of skillsets with on-prem and AWS Cloud technology, Linux and Windows platforms, Storage, Network, Backups Management, Automation, Security Compliance

• 5+ years of experience in formal management, leading a team.

• 5+ years of experience developing project execution plans, schedules, and budgets.

• An adept leader, you're no stranger to navigating large-scale projects with finesse.

• Your expertise in resource management, strategic planning, and process improvement is surpassed only by your commitment to balancing stakeholder expectations with concrete business outcomes.

• Experience working in a process-oriented environment in compliance with IT Infrastructure Library (ITIL) standards, Ver3 or 4.

• Experience working in 24x7 mission critical hosting environment and services, where continuous availability of infrastructure is essential and of the highest priority.

Required Education, Experience, & Skills:

• BS degree in a STEM discipline and 15 years related experience.

• Must be a U.S. citizen.

• Excellent knowledge of project management methodology, techniques and skills required to effectively manage scope, schedule, costs, communication, resources, quality, and risk.

• Must be able to manage multiple projects.

• Must be able to lead a group of 6-10 direct reports.

• Must have OnPrem & Cloud/AWS Experience

Keys to Success in this Role

• Must be a team player.

• Hardworking and take pride and accountability in your work.

• Technically strong with hands-on experience

• Ability to understand and communicate well with a passion to get the job done.

• Industry moves fast. Open minded to embrace new technologies.

• Ready to tackle any kind of work to help drive things forward.

• Innovative in providing solutions (think outside-of-the-box)

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.