Intern - IT

Intern - IT

Company : Safran Seats

Job field : IT

Location : Gainesville , Texas , United States

Contract type : Internship / Student

Contract duration : Full-time

Required degree : High School Diploma/GED Equivalent

Required experience : First experience

Professional status : Student

Salary range : Based on Market Rate

# 2024-139605

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Job Description

Occupational Summary

Under close supervision, the Information Technology intern will work in the IT department with either a Desktop Technician focus or a Service Desk Focus. The IT intern will be involved in numerous ongoing initiatives and will have the opportunity to participate as a valuable member of the team by working directly with an assigned mentor to complete an assigned projects and other members of the IT department.

Complementary Description

2) Duties and Responsibilities (essential functions depending on area assigned):

Desktop Focus

A) Imaging computers and configuring specific builds per user needs.

B) Deploying and testing new hire computer.

C) Interacting with walk-up customers to gather information and ensure that they have put in a ticket.

D) General computer hardware and software troubleshooting per ticket requirements.

E) Cleaning IT areas, breaking down boxes, and doing inventory of computer equipment as needed.

F) Performs other duties as required.

Service Desk Focus

G) Acts as a point of contact for phone calls and emails from users regarding IT issues and inquiries Provides trouble shooting and maintenance for all users.

H) Assists in tracking help desk calls pertaining to application, networking, and systems problems and issues. This includes logging the call and entering ticket in IT ticketing system.

I) Provides hardware support for PCs and Laptops, such as installing replacement hardware or upgrading hardware.

J) Provides support for Apple mobile phones, such as setting up devices, troubleshooting and fixing issues, and upgrading software.

K) Performs other duties as required.

Job Requirements

Qualification Requirements

A) Knowledge and Skills:

i) Must have general DIY computer building and troubleshooting

ii) Must have PC repair skills

iii) Must have Windows 10 working knowledge

iv) Must be familiar with all MS Office Products.

v) Must be knowledgeable of Apple products

vi) Must have great customer service attitude and communication skills

B) Education and Experience:

In the process obtaining a Bachelor's degree in an Information Systems, Computer Science related field. Must be currently enrolled an accredited computer related program; in the upper level classes.

C) Competencies:

Acts in accordance with company values and related competencies.

D) Communication Skills:

Must have the ability to generate written communication and to operate required office equipment. Ability to read and review written communication. Speech and hearing abilities that allow individual to communicate clearly and distinctly in English.

Specificity of the job

None

Locate your future workplace

2000 Weber DrTX 76240

Gainesville

Texas United States

Copy Address

83,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.