IPay Hotline Associate

Description

Position Description

• Provides excellent customer service to field offices and co-workers.

• Assists all field offices with payroll requests and questions, received through inbox and hotline.

• Ensures that all requests are being responded to in a timely manner.

• Confirms standard payroll forms are completed correctly.

• Monitors all requests and concerns within the ticketing system.

• Completes all above duties with a high degree of accuracy.

Essential Duties and Responsibilities

• Ability to analyze personnel and payroll information and take appropriate action

• Ability to function as a team member

• Excellent organizational/time management skills, attention to detail and follow through to any outstanding issues

• Adheres to all client and worksite rules, policies and procedures.

• May perform other duties as required, assigned or deemed necessary by the facility/client/supervisor.

Skills

Customer service, Call center, Customer service oriented, Customer support, Email correspondence, Microsoft office

Additional Skills & Qualifications:

• Strong computer skills and Microsoft Office experience

• High School Diploma or GED is required

• Excellent listening, written and oral communications skills

• Ability to adapt to changing priorities and environments

• Ability to work with other employees, customers and management

Experience Level

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.