• IT Desktop Support Technician

    Willis Towers WatsonTempe, AZ 85282

    Job #1261917133

  • Willis Towers Watson's Exchange Solutions operates a private health care marketplace, Individual Exchange, which supports all workforce populations: full- and part-time employees, early and Medicare-eligible retirees, and other special populations. With over ten years of operating experience, Fortune 1000 companies, public sector employers and unions have been using Individual Exchange solutions to connect Medicare-eligible and pre-65 retirees as well as part-time employees to the individual market. Individual Exchange delivers significant health benefit cost savings, reduced administration and industry-leading customer service. The Role This position supports users across the organization that have technical needs, focusing primarily on Dell laptops and devices within a Microsoft domain. There might be some support of Apple MacBooks as well. Support includes imaging, deployment of, troubleshooting and testing of systems and peripherals with excellent customer service. Employment-based non-immigration visa sponsorship and/or assistance is not offered for this specific job opportunity. Key Responsibilities: • Answer, troubleshoot and document support calls and tickets • Assist staff with the installation/imaging, configuration and ongoing usability of desktop computers, laptops, MacBooks, & peripheral equipment and software • Utilize Active Directory for User support and Group Creation • Identify, isolate and repair/resolve hardware and software problems • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software • Utilize ticketing system to document and prioritize work • Works closely with Manager to purchase hardware and software • Contribute to technical Support documentation of resolutions, processes, and procedures • Assesses functional needs to determine specifications for purchases • Be a contributing member of a Technical Team The Requirements • 3-7 years' experience working in the IT Support field • Excellent customer service, interpersonal, communication skills • Ability to manage user accounts in Active Directory and Exchange • Knowledge of how to effectively use Active Directory • Extensive knowledge & experience of Windows devices and support of Windows OS • Minimum 2 -3 years' experience supporting Windows 7/10 desktop/laptop PCs • Experience troubleshooting and replacing hardware on both desktop and laptop PCs • Able and willing to learn new as well as existing technologies • Experience installing software, patches, updates on desktops and laptops • Experience troubleshooting basic network, software, printing problems • Successful at working in a team culture • Excellent written and organizational skills • Bachelor's degree strongly preferred; HS diploma required EOE, including disability/vets at ~~~

  • You Can Also Try Searching