IT Generalist

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES: - Installs, configures and maintains computer equipment, peripherals and software for the user community. - Acts as point of contact with vendors to resolve technical problems with desktop computing equipment and software; arranges schedules and appointments to facilitate resolution. - Responds to, updates and closes user generated tickets; partners with Help Desk and Systems Operations staff as appropriate to determine and resolve problems received from end users; documents all help-desk activity in Zendesk. - Ensures desktop computers interconnect seamlessly with diverse systems including file servers, email servers, video conferencing systems, application servers and administrative systems. - Performs classroom AV set-up, configuration and dismantle. - Orients new employees to use hardware and software in accordance with department processes; performs off-boarding deactivation as necessary for departing employees. - Identifies, recommend and/or performs system/software upgrades as necessary. Assesses needs to determine necessity for hardware and software purchases; Initiates purchase orders and obtains approvals in accordance with University guidelines. - Updates and maintains knowledge base articles in accordance with IT department policies and processes. - Manages and maintains Operating Systems images. - Manages computer equipment inventory. - Follows University's core values - Supports and demonstrates student-centered behaviors - Upholds University's professional ethics and integrity standards - Keeps abreast of state-of-the art developments through attendance at professional meetings and seminars and literature.

Skills

Support, Help desk, Windows, Office 365, Service desk, Troubleshooting, Desktop, Technical support, Customer service, It support

Top Skills Details

Support,Help desk,Windows,Office 365,Service desk,Troubleshooting,Desktop,Technical support,Customer service,It support

Additional Skills & Qualifications:

EDUCATION and/or EXPERIENCE The appropriate candidate for this position would possess a strong business acumen working independently and across teams. We are looking for driven self-starters who can collaborate across all levels and teams within an organization. Effective written and oral communication is a must. Advanced knowledge of Microsoft Office suite required. Experience working in an Agile development environment a plus. - Undergraduate Degree (Preferably in CIS, CS, IS or other computing area) or equivalent experience. - Minimum of four (4) years' experience in IT support environment - Experience with Windows Server and Active Directory - Experience with Office 365 preferred - Experience with Microsoft SharePoint administration preferred - Advanced understanding of Microsoft product suite - Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators, faculty, staff and students as well as external constituencies. - Excellent written and verbal communication skills. - Valid driver's license for State of residence and at least minimum liability insurance required by State. - Ability to travel within the United States as necessary. - Ability and willingness to work evenings and weekend BUSINESS COMPETENCIES - Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. - Being Resilient - Rebounding from setbacks and adversity when facing difficult situations. - Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity. - Drives Results - Consistently achieving results, even under tough circumstances. - Innovation - Creating new and better ways for the organization to be successful. - Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Experience Level

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.