IT Infrastructure Specialist

Company Description

From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational programs covering the full spectrum of consultancy, project delivery and post-project operations.

With offices located globally, you're never far away from our services. Working from 118 offices in 50 countries, we make the difference to projects across the real estate (~~~/) , infrastructure (~~~/) and natural resources (~~~/) sectors worldwide.

Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result, our people get to enjoy working on some of the most exciting projects in the world.

Job Description

Turner & Townsend are looking to recruit an IT Infrastructure Specialist to work within the Infrastructure team to develop, maintain and support the global IT Infrastructure supporting 12000 staff and 100+ locations.

This position entails support and development of the company's global infrastructure. Key components include, servers, the wide area and local networks, WIFI, Windows desktop, unified communications and cloud (M365, Azure AD, OneDrive, Azure Arc, EndPoint Manager and Defender ATP). Focusing on the user experience and security.

You will be required to proactively improve, optimize, converge, and develop the infrastructure with future capacity in mind, managing multiple projects and responsibilities. You will be required to provide advice and guidance on maintaining the cloud, server, network and security environments, to plan and instigate hardware and software upgrades as required, and to ensure that planned processes have been completed satisfactorily.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Principal Duties, Responsibilities & Accountabilities:

• Monitor, support and maintain the global on-premise and cloud infrastructures.

• Manage the ongoing global migration from on-premise IT infrastructure into a cloud managed environment.

• Develop, manage, and implement infrastructure projects to deliver business wide initiatives.

• Respond to 2nd / 3rd line Help Desk calls and manage such items through to resolution and other regular support activities and provide technical cover and mentoring.

• Perform regular preventative maintenance checks, check logs and servers to ensure they are properly patched and implement corrective actions to resolve any issues.

• Manage the security and integrity of data and IT systems. Educating staff on good working practices.

• Management of external suppliers and support agencies for the ongoing support and maintenance of the global infrastructure environment.

• Take ownership to ensure that all work and changes are performed in such a way as to minimize all disruption to existing business use.

• Be proactive in designing and documenting infrastructure processes, procedures, and standards and to maintain or prepare system and software documentation as directed.

• To ensure that technology is used, managed, and supported in accordance with Turner & Townsend standards, policies, and procedures.

• Establish working guidelines and document processes for the design and management of the networked applications across the business.

• Work with the Global IT team and collaborate on any global initiatives and rollouts.

• Manage the technical aspects of office moves and changes.

• Testing and rolling out updates to software with a particular emphasis on security updates.

• Ensuring that adequate backups of data are kept both on and off site and that backup and restore processes are regularly tested.

• Duties will vary and be revised due to the nature of the IT environment (above is a guide and not a comprehensive list of responsibilities).

Qualifications

In office presence is required. Requirements may change depending on business needs.

Essential Skills:

• Enterprise working knowledge and support of the Microsoft 365 environment and Admin centre (Microsoft cloud technologies, M365, AzureAD, Defender ATP, EndPoint Manager, OneDrive, etc).

• Excellent understanding of Microsoft Technologies, Windows Servers (2012, 2016 & 2019) Active Directory and Group Policies.

• Comprehensive Experience with VMWare, vCentre, & ESXi.

• Good understanding of Storage, SAN, NAS & Backup Technologies.

• All-round IT infrastructure specialist with at least 3 years hands-on experience.

Additional Desirables:

• Hands-on experience of installing, supporting and managing NetApp Storage solutions.

• Azure cloud landing zones, networking & automation.

• Extensive knowledge of IP, WAN, LAN (HPE servers & Aruba Switches) & Wifi Networking, specifically Aruba.

• Experience of Druva Cloud, Veritas Backup Exec and Veeam Backup technologies.

• Working knowledge of the Microsoft EndPoint Management solutions (Defender, InTune,) etc.

• Implementation and management of Active Directory/Group Policy management within a corporate environment.

• Management of Zabbix & SolarWinds Patch Manager.

• Previous experience of working in an IT project environment, with active involvement within a managed project.

• Implementation and management of web technologies, for example IIS, .NET, SSL-VPN, token authentication, etc.

• Previous experience of IT integration projects covering email environment, file access, domain membership & user migration.

• Good working knowledge of firewall and security technologies.

Core Behavioral Skills:

• Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, non-technical language.

• Analytically minded, able to break down and understand information.

• Must be comfortable with working in a fast-moving, dynamic environment.

• Strongly customer-focused, used to providing support to demanding users.

• Good organisational skills, used to managing and prioritising own workload.

• Ability to report on progress, timescales, outstanding and completed activities.

Additional Information

*On-site presence and requirements may change depending on our client's needs

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

Please find out more about us at ~~~/

Turner & Townsend does not accept any speculative or unsolicited CV's that have been sent to our internal recruitment team or hiring managers from agencies outside of our preferred supplier list or that have not followed due process. Any speculative or unsolicited CV's will be treated as a direct application.

All your information will be kept confidential according to EEO guidelines.

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.