IT Specialist

Overview

Come join the largest beer distributor in the United States and be a part of our Performance Promise where we live out our company's purpose of connecting customers, consumers and brands every day, everywhere we operate.

At Reyes Beverage Group, we're proud to be the largest beer distributor in the United States - and distribute a growing number of spirits brands, too. We deliver over 325 million cases annually to over 115,000 retail accounts across the nation.

Florida Distributing Company joined Reyes Beverage Group in 2011 and operates from a 290,026 square foot, state-of-the-art facility in the heart of Orlando, Florida. We proudly sell and distribute the widest variety of world-class craft, imported and domestic beers throughout Central Florida, delivering over 18.2 million cases of beer each year to 6,640 retailers across six counties in Central Florida.

Are you ready to start or propel your beer career with the largest and fastest growing distributor? We represent the best brands in the country including Modelo, Miller Lite, Coors Light, Corona, White Claw, Heineken, Truly, Pacifico, Yuengling, Lagunitas, Blue Moon, and more! We offer competitive pay and benefits, best-in-class training, and advancement opportunities that will turn this job into a career. Tap into your talent by applying today!

Responsibilities

Position Summary:

The IT Specialist is primarily responsible for providing technical on-site and remote support to employees.

This position will require traveling to our distribution center in Kissimmee

Position Responsibilities may include, but not limited to:

• Support of RBD applications including RAS (Route Accounting & Settlement) software, selling & delivery, routing & dispatch, surveys, Print Shop, and iPad solutions for various location(s)

• Network configuration & problem solving in Windows, Apple, and Citrix environments

• Support and troubleshoot local hardware issues related to desktops, laptops, iPads, printers, mobile devices, and A/V Equipment

• Asset management of location's end-user devices (mobile, desktops, and laptops)

• Procure, manage, maintain, & troubleshoot cellular and mobile devices

• Work with IT Service Center on support issues with high degree of responsiveness; provide efficient escalation of issues where appropriate to IT team members

• Provide accurate incident & problem management reporting as required by using IT Service Center ticketing system

• Ability to effectively work with business users and corporate IT to ensure technical solutions meet business requirements

• Assist business and Corporate IT with training employees on existing or new solutions

• Provide onsite assistance for any RBD acquisitions and integrations

• Provide testing on new or updated applications; help implement, deploy, and support corporate wide solutions

• Required to work in a collaborative team environment with the ability to communicate and coordinate with the business and all areas within the IT function

Qualifications

Required Skills and Experience:

• High school diploma or GED

• Minimum of 2-3 years' experience with desktop support

• Strong understanding of information systems and business processes

• At least 2 years' experience supporting end users and systems, both on-site and remotely. Examples of some of the systems that the candidate will support are Win10, Citrix, MS Products, Managing MS Exchange 2007/2010 Salesforce, and A/D accounts

• Ability to work with little or no supervision from direct manager

• Ability to work in a fast-paced, highly technical environment

• Demonstrable strong Customer Service experience

• Any other duties as assigned

• Excellent verbal and written communication skills

• Proficient in Microsoft Office

• This position must pass a post-offer background and drug test

Preferred Skills and Experience:

• Bachelors' degree

Physical Demands and Work Environment :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.

ID 2024-13676

Category Information Technology and Technical Support Position Type Regular Full-Time Location : Location US-FL-Orlando

As an Equal Opportunity Employer, Reyes Holdings companies will recruit and select applicants for employment solely on the basis of their qualifications. Our Practices and Procedures, including those relating to wages, benefits, transfers, promotions, terminations and self-development opportunities, will be administered without regard to race, color, religion, sex, sexual orientation and gender identity, age, national origin, disability, or protected veteran status and all other classes protected by the Federal and State Government. Drug Free Employer.