TEKsystems • Sandusky, OH 44871
Job #2686277087
This role for the first 6 months will be training under their expert to learn the ropes on how to take and handle the tickets as well as learn more about the telematics they're using to predict maintenance. They will be handling tickets involving replacing boxes and boards on the telematics computers that go inside of the heavy machinery. This role will give the individual experience with trouble shooting a multitude of technologies for a major asphalt equipment manufacturing. The individual will also have the opportunity to learn development skills using .NET C#.
Support, Hardware, Powershell, Linux, windows, telematics, VPN
Support, Hardware, Powershell, Linux
Additional Skills & Qualifications:
Here are some skills listed from the job description the hiring manager sent
Customer service oriented
Handles phone calls
Experience packaging returns for shipment
Experience generating shipping labels
Strong troubleshooting skills
Bins failed parts to reconcile inventory
Fills out RMA sheets with replaced parts for inventory
Creates documentation of new issues that arise
General Computer Skills
Familiarity with VNC software and settings
Familiarity with general networking configuration
Modem configuration through web utility
Basic familiarity with cellular SIM card technology
Good understanding of browser settings
Uses ticketing system to handle tasks in an orderly fashion
Understands IPv4 addressing and ports of TCP/IP
Can check BIOS setting
Understands Windows licensing process
Can identify unactivated Windows license
Windows Firewall Settings
Uses Windows Device Manager to identify hardware issues
o Understands resource conflicts
o Understands IRQ
o Understands memory addressing in legacy devices
Uses Event Viewer to diagnose problems
Word
Excel
Command Prompt
Powershell
Can use VPN to connect to devices
Simple networking tools such as:
o Test-NetConnection
o ping
o tracert
o netstat
o ipconfig
o nslookup
Basic Linux commands
Can navigate file structure at least enough to find logs
Uses text editor
Basic understanding of log messages
Strong experience with computer assembly
Can use Oscillating tool to cut material
Mechanical aptitude
o Uses Drills
o Uses Screwdrivers
o Familiarity with computer hardware
o Familiarity with embedded PC hardware
o Familiarity with PC104
Experience building wire harnesses
Uses power supply tester
Uses multimeter
Uses battery tester
Hot glue gun
Entry Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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