IT Support Specialist

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

The responsibilities of an IT Support Specialist are to provide support for all end user hardware and software issues. This includes day-to-day support, application setup and troubleshooting of internal IT supported applications. Troubleshoot PC hardware problems and provides basic PC hardware maintenance when needed. May conduct IT classes for new hires and manage the setup of users onto various network based systems. Responsible for the automation and management of the client PC imaging process and client software deployment process. Serves as escalation point for junior level support staff. Performs other related duties as directed by the manager.

Key Responsibilities:

• Provide end user support and consulting related to the use of computers in the Bio-Techne network.

• Prepare training documents to be distributed to Bio-Techne end users.

• Coordinate both on-boarding of new user's equipment ordering, delivery, and setup as well as offboarding users, collecting company equipment, upkeep of inventory tracking, and removal of system access.

• Setup new users into various Bio-Techne systems and provide access to approved applications and other network-based resources.

• Logs and tracks incidents and requests from identification through resolution. Manages IT Support queue by assigning and following up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.

• Provide troubleshooting of network-based applications, PC hardware/software and printers/peripherals.

• Train new and existing computer users on the use of the Bio-Techne network and provide corporate computer applications orientation.

• Prepare and/or maintain network reference and IT policy materials for new hires and existing employees.

• Participate in all process & continuous improvement initiatives.

• Assist IT and other departments in the setup, maintenance and user support of new or existing computer applications.

• Works with facilities team to support audio and visual systems for company conference rooms.

• May work with configuring and supporting industry specific instrument computing environments.

• Work as a team member on pre-approved projects with other IT personnel in Minneapolis and with the global Bio-Techne IT team.

• Demonstrated skills in time management to meet deadlines and requirements.

• Demonstrated experience with Microsoft technologies, network technologies, VMware, network switches and other computer network devices.

• Follow company policies and practices as outlined in Employee Handbook and follow guidelines regarding onsite safety training.

• Must adhere to all HIPAA & PHI compliance regulations.

Qualifications

Education and Experience:

• Associate's degree in computer support or equivalent with a minimum of 5 years of related experience required.

• Certifications such as A+, Network+, MCSA, or other Microsoft certifications are preferred.

• Must have experience supporting Windows based PC's as well as applications on Windows or Linux based operating systems.

• Candidate must possess excellent written and verbal communication skills and the ability to apply these skills to assist PC users in solving their day-to-day computer problems.

• Must be able to work independently.

• Demonstrated ability to work cooperatively with all employees and exhibit a strong customer support mentality.

• Support may require availability during non-prime work hours.

• Must be able to work in a fast pace environment, multitask and be able to efficiently help with multiple projects and priorities simultaneously under time constraints.

Knowledge, Skills and Abilities:

• Knowledge of current computer systems and software.

• Knowledge of computer networking.

• Knowledge of Microsoft technologies including Outlook, DHCP/DNS, Active Directory, files systems, Word, Excel, PowerPoint, WSUS, SCCM, etc.

• Knowledge of software packaging methodologies and automated software installation.

• Skills in assisting customers in a professional manner.

• Skills in problem solving; including the ability to identify and appropriately evaluate a course of action.

• Ability to act independently on routine assignments or projects.

• Ability to plan, organize and multi-task to complete assignments in an efficient manner.

• Ability to communicate professionally, both oral and written.

• Ability to pay attention to details and perform at a high level of accuracy.

• Ability to work independently and with a team.

• Ability to work hours that conform to standard business operations (8:00 A.M. to 5:00 P.M.)

• Ability to work on evenings and weekends if needed.

• Possibility of potential travel 5-10%.

Preferred qualifications:

• Cloud-based services & administration knowledge preferred.

• Experience in a clinical setting is preferred.

Why Join Bio-Techne:

• We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!

• We invest in our employees' financial futures through 401k matching and an employee stock purchase plan.

• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.

• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.

• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Bio-Techne is an E-Verify Employer in the United States.