CompuCom • Charlotte, NC 28230
Job #2683919942
At e X cell , we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.
Our client has a brand new opportunity for a Level 2 Technician to join their team onsite in Charlotte, NC. This resource will provide day to day local \ remote desktop support, receive inbound calls, and answer questions.
Duties and Responsibilities:
Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency across all shifts
Provide adds, moves, and change services, software imaging
Perform inventory tracking and control
Provide first level contact and service resolution for customer requests
Provide timely communication on work assignment status and resolution
Maintain ticket updates for all reported service requests
Use scripted instructions to install Windows 10 and Microsoft Office, Cisco Jabber, and other desktop office productivity applications
Perform install and upgrade for printers, computer hardware
Perform general preventative maintenance tasks on computers, laptops, printers
Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
Effectively determine priorities and meet SLA's
Skills and Qualifications:
Minimum 6 to 18+ months of IT experience
CompTIA A+ certfication
Working knowledge of Windows 10 and MS Office 365
Working knowledge of PC hardware installation and troubleshooting, ticketing systems
Basic understanding of Networks, Servers, Audio / Visual, and Telecom equipment to perform Smart Hands services
Analytical, troubleshooting, and problem-solving skills
Excellent communication, relationship-building, and internal customer service skills
The ability to work in a project-based environment requiring flexibility and teamwork
Adaptable and flexible in a fast-changing industry and work environment
Willing to work off-hours and weekends when required for projects or emergency support
Full COVID-19 vaccination may be required.
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell Supports Equal Employment Opportunity** e X cell , a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ~~~ .
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.
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