Apple • Sunnyvale, CA 94086
Job #2684817379
Maps Technical Operations Support Specialist
Sunnyvale,California,United States
Hardware
The Maps 3D Vision team is currently seeking a versatile individual for the role of Technical Operations Support Specialist, who will play a pivotal part in supporting the Maps data collection systems. This position requires the ability to juggle priorities in a fast-paced environment. Strong troubleshooting skills and hands-on experience with systems are essential.
Key Qualifications
Hands on experience with sensor systems or mechanical and electrical systems.
Ability to adapt and thrive in a dynamic, fast-paced environment.
Strong organizational skills with the ability to prioritize tasks effectively.
Strong analytical skills with the ability to gather and interpret data effectively.
Excellent troubleshooting skills and familiarity with a variety of systems, both hardware and software.
Proven ability to meet deadlines without compromising quality.
Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
Detail-oriented with a commitment to accuracy and efficiency.
Bachelor's degree in a related field or equivalent work experience.
Description
The ideal candidate for this role is a proactive team player capable of wearing many hats, from handling high-priority projects to managing routine administrative tasks. The candidate should be self-driven, detail-oriented, and capable of independently driving investigations and projects forward while maintaining operational excellence. Responsibilities: Drive and organize investigations, ensuring timely completion and alignment with organizational objectives. Foster collaboration with cross-functional teams to manage testing activities effectively. Organize, coordinate and document testing efforts, including drive test collections, hardware and software testing. Provide second-level support for escalated technical issues, resolving them promptly to minimize operational disruptions. Triage arising issues in the field, prioritizing them based on urgency and impact on operations. Gather and analyze metrics to identify opportunities for improving resource allocation and operational efficiency. Utilize hands-on experience to troubleshoot system issues and ensure smooth functionality across all operational systems.
Education & Experience
Additional Requirements
Pay & Benefits
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