MeridianLink Administrator

Description

This person will be doing mostly support and partnering on business interactions for MeridianLink, their Loan Origination System. This person will not do server admin, user admin, or vendor management -- really just focusing on supporting the application day to day and if/when upgrades occur, they are performed by the vendor but this person would help with testing and certifying.

This person will need to have ML experience primarily on the lending side (MeridianLink Consumer, AKA LPQ) but also some exposure to the deposit side (MeridianLink Open, AKA XA)

I. Job Summary

The Digital Lending Analyst is responsible for the overall management, configuration, and continuous improvement of Client's Loan Origination Systems (LOSs). Assists with the management of ancillary and any integrated systems/services. Works closely with management to evaluate business process, data integrity, and compliance issues as they relate to the loan origination systems. Works with technical and functional teams to solicit needs, determines feasibility and implements configuration changes.

II. Duties and Responsibilities

• Product Management:

o Evaluate new product ideas and strategies appropriate to support go-to-market plans

? Drive action throughout the organization to get new products to market

? Manage all aspects of in-life products, including customer feedback, requirements, and issues

• Consulting:

o Consult with the stakeholders to find creative solutions to pressing business problems and assist with the development of the business cases necessary to justify implementation of the solutions.

o Consults with business partners to co-develop a CACU roadmap based on needs and the vendor roadmap

o Consult with the Lending Team on Vendor(s) performance, and assist with the development of SLAs, and the development and prioritization of enhancement requests.

• Subject Matter Expert:

o Serve as the subject matter expert for all products related to the applications, such as 3rd party integrations, SSO's and API's.

o Provide training & knowledge transfer.

o Participate in user groups and network with peer organizations. Identify improvements to the applications through understanding of the vendor partner roadmap, peer organizations and end user community.

o Collaborates with operations managers and leaders as the Subject Matter Expert on best practices and methods to achieve business objectives using the chosen LOS.

o Serve as a subject matter expert in the development of training materials related to the LOSs.

• Project Management: Independently manage assigned projects from inception to completion following Project Management approach.

• Vendor Management: Serves as the day-to-day contact for the various vendors and uses good judgement related to escalating issues.

• Configuration:

o Configure system and product specifications and internal workflows to optimize system functionality, efficiency, & security.

o Oversees the design and configuration solutions to resolve system related business problems, meet user requirements, and streamline system workflows.

o Coordinates system mapping between LOS and outside vendors.

o Implements configuration changes and customizations as required by the business.

• Release Management: Manage and coordinate new releases of the software, including impact analysis, documentation, testing, scheduling, and change management. Coordinate with IT or vendor tier 2 support to schedule and deploy upgrades and communicate changes to the user community and ensure that the new features are fully utilized. Maintain all application environments (test, training, production, etc.) including documentation, configurations, and customizations.

• Security Administration: Create the user roles, profiles and access settings matrix used during the onboarding process. Partner with the IT Security Team to ensure that all systems are in compliance with CACU standards and policies.

• Tier 3 Support: Provide tier 3 end-user support (including system configuration, new product set up and system maintenance) and assist users with proactive best practices to enhance and increase their knowledge of the digital platform; work with the Appropriate Teams and Vendor(s) Support to resolve system issues escalated from tiers 1 & 2 support.

• Training: Coordinate the development of training material and the delivery of training with the staff development team.

• Reporting: Collaborate with the Digital Banking and Line of Business Teams to develop dashboards and reports. Develop, track and report upon system performance and feature/functionality utilization. Develop reporting based upon Online Banking Vendor(s) system logs and data extracts to identify trends and anomalies. Prepare and present clear business and technical analysis.

• Audit: Support audit requests to verify compliance with policy and procedures. Recommend methods and improvements to enhance control procedures. Work with business to resolve issues identified through audit findings.

Skills

Meridian Link, Lending, Loan Origination Systems, Systems Analyst, Business ANalyst

Top Skills Details

Meridian Link,Lending,Loan Origination Systems,Systems Analyst,Business ANalyst

Additional Skills & Qualifications:

• 5+ years of product management, business analysis or consulting experience.

• 3+ years' hands-on experience using or managing Loan Origination Systems

• Demonstrated experience translating business needs into solutions

• Knowledge of writing business rules in an LOS environment is a must

• In depth understanding of the Loan Origination lifecycle is a must

• Experience dealing with both internal and external stakeholders

• Experience presenting strategy, recommendations, and research to management

• Must be motivated individual with strong analytical, problem solving, and root cause analysis skills. Logical, process-oriented thinker with a natural curiosity about technology.

• Must have ability to work on multiple, time-critical projects simultaneously.

• Must have the ability to manage smaller assigned projects with minimal supervision.

• Excellent verbal and written communication required, including presentation of complex data in easily understood ways and strong data visualization skills.

• Ability to confidently interact at multiple levels in the organization and lead cross-departmental team projects required.

• Must have values consistent with Client's culture.

V. Preferred Knowledge, Skills and Abilities:

• Prior experience with MeridianLink Consumer (formerly MeridianLink LPQ) is preferred.

• Prior lending related experience preferred.

• Proficiency at using Excel (charts, functions, tables, pivot tables and pivot charts) and experience with PowerBI (or similar) statistical analysis and reporting tools preferred.

Experience Level

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.