Mobile Phone Technician/MDM Support

100% onsite position in downtown NYC

Our client is looking for a Mobile Phone Support Technician to support the entire organization with mobile device rollouts and support. This person will support all UC service requests in the Service-Now ticketing system.

Top Skills' Details

1) 2 to 4 years exp. in the telecommunications/UC world supporting Telecom, or IT related including a broad knowledge of various telecom/IT products, services, and technology. Needs to be very well versed with MDM (Mobile Device Management). Working with support systems (SeviceNow).

2) 1-2 years proven experience in Telecommunication Expense Management (TEM) and Wireless Expense management (WEM): specifically, a solid understanding of carrier billing systems; telecommunications invoicing, technical communication, circuit provisioning, configurations pricing methods, and contracts. PBX and UC , including a broad knowledge of PBX systems like NEC, Cisco VOIP.

3) 2 to 4 years working with large enterprise environments Must have great customer service and a proven experience working with and managing vendors in this space. Need excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload. Must be able to analyse the environment and the needs around telecommunications and the network.

Responsibilities will include

• Hands on experience with administration of Unified Communications systems.

• Mobile device procurement iPhone, iPad and Samsung devices

• Working with Telecom carriers during implementations and outages

• Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.

• Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.

• Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.

• Manage mobile phone recycle and inventory program.

• Manage paging systems and equipment (Beepers)

• Assist in facility's Send Word Now notifications and systems update.

• Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.

• Maintain an accurate inventory of all telecom circuits, numbers, and equipment.

• Work directly with vendor to resolve claims in an accurate and timely manner.

• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.

• Day to Day maintenance Cisco Unified Contact Center

• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.

• Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.

• Perform move adds and changes on Cisco Unity Connection

• Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.