• Netbackup Technical Support Engineer

    VeritasBaton Rouge, LA 70806

    Job #1187801758

  • About VERITAS

    Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability , protection , and insights . Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end - keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to optimize costs and maintain regulatory readiness.

    Veritas supports 500+ data sources, 150+ storage targets, 50+ clouds, and any deployment model imaginable. We serve 99% of the Fortune 100, 90% of the Fortune 500, and are the market leader in Software-defined Storage, Data Protection, and Archiving.

    Veritas Customer Success is responsible for ensuring that Veritas' customers are successfully exceeding the value of their investment in Veritas solutions and coordinating the company focus on the end-to-end customer relationship. Customer Success includes customer support and care, professional and business critical services, and renewal sales.

    Netbackup Technical Support Engineer

    Company Profile

    Veritas gives organizations the ability to delete worthless data and recognize valuable information, enabling them to achieve objectives more quickly, efficiently, and cheaply. Data is exploding at incredible rates and scattering across servers, clouds and hypervisors around the world. Unchecked data growth is an expensive burden-and potentially a security risk waiting to happen.

    Our solutions enable organizations to understand their own information, to distinguish between what is extra important and what is just extra. Across systems, environments and devices, Veritas helps organizations achieve insight and realize exceptional application availability.

    Responsibilities:

    Provide technical phone support federal agencies and other customers using NetBackup after standard business hours. Shifts may include early evenings, nights and/or early morning hours covering weekdays and weekends.Your typical customer may be a senior systems administrator, consultant, or DBA.

    Responsibilities include, but are not limited to:

    • Working closely with the customer to resolve complex system-level problems on multiple platforms (UNIX, Windows Server).
    • The candidate needs to be someone who values teamwork and can contribute to the entire group who is a self-starter and self-motivated.
    • Able to maintain professionalism while under pressure.
    • Investigating, diagnosing, and analyzing technically difficult and/or politically sensitive problems. These include OS panics, system hangs, data and file system corruption, and network problems on Solaris, LINUX, AIX, HP-UX, and/or Windows Server.
    • Capturing customer interactions in writing including investigation, troubleshooting, and resolution of issues.
    • Managing workload to insure all customers issues are handled in a timely manner and driven to resolution.
    • Documenting known issues, workarounds, and general information to add to the support knowledgebase.
    • Staging suspected issues with lab hardware to facilitate troubleshooting.
    • Continually learning to stay informed of new product features, related applications, hardware and technologies.

    Qualifications:

    • Knowledge of multiple Operating Systems is essential. A solid knowledge on either UNIX or Windows Server, with a secondary knowledge on the other is desired. Relevant platforms include Solaris, IBM-AIX, HP-UX, RH-Linux, and Windows Server.
    • Good written and verbal communication skills, an ability to analyze and resolve complex problems with a positive, friendly customer-service attitude.
    • Demonstrated ability to work with others in a team setting.
    • Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, etc.).
    • Fundamental knowledge of Server application (SQLServer, Exchange, SharePoint, Oracle, Domino, etc.) is desirable.
    • Understanding of networking concepts and technologies.
    • Experience using Veritas NetBackup is very helpful.
    • Exposure to server virtualization platforms (VMWare, Hyper-V, OpenStack, CloudStack) and Cloud technologies (AWS, Azure, etc.) considered a plus.
    • Experience installing, monitoring and/or managing of various appliances.
    • Experience with appliance hardware, deployment, and configuration is a plus.
    • Strong troubleshooting, follow through, interpersonal, verbal and written skills.
    • US citizenship required due to Federal agencies requirements.
    • BS in Computer Science or related discipline is desired.

    At Veritas, we care about the causes close to your heart and enable you to volunteer, donate, and do good. We also value uniqueness and know that a more diverse and inclusive workforce makes a winning team, so come as you are! Interested? Then apply and find out more about #TeamVTAS!

    Working at Veritas

    At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation.

    If impact, innovation and a winning culture are important to you, consider a career at Veritas.

    We Embrace Diversity

    Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed.

    Veritas is an equal opportunity employer

    Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records.

    EEO is the Law. Applicants and employees of Veritas Technologies LLC are protected under Federal law from discrimination. Click here to find out more.

    Veritas will respond to requests for reasonable accommodations to assist you in applying for positions at Veritas, or to submit a resume. If you need to request an accommodation, please contact our HR VHelp Portal .

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