network administrator

network administrator.

• southlake , texas (remote)

• posted april 22, 2024

job details

summary

• $32.50 - $37.50 per hour

• contract

• bachelor degree

• category computer and mathematical occupations

• reference1049640

job details

job summary

• The Junior Network Administrator is the primary point of contact for client's internal business and technology customers.

• The position participates in monitoring of network alerts, technical support on routine production issues and Incident ticket administration.

• The role ensures production systems environment operate reliably and efficiently.

location: Southlake, Texas

job type: Contract

salary: $32.50 - 37.50 per hour

work hours: 8am to 5pm

education: Bachelors

responsibilities

• Provide 2nd level network support on technical escalations from the IT Service Desk.

• Manage company VPN Incidents, track, and provide updates to stakeholders.

• Manage company Incidents for Branch network circuits and Telecom vendor escalations.

• Monitor MoogSoft alerts/situations, triage, record Incidents and participate in service recovery events.

• Manage Remedy Incident queues with strategic prioritization of Incidents within established SLAs and MTTRs.

• Evaluate issues and escalate to senior technicians, engineers, and/or the vendor as appropriate.

• Provide immediate support on production issues with focus on immediate restoration.

• Advocate for business client facing teams on issues requiring support and awareness. Collaborate with Engineers and Service Desk on items requiring training and knowledge management.

• Complete work assignments based on department priorities and system criticality.

• Identify continuous service delivery opportunities to improve IT service readiness.

• Identify and contribute improvement opportunities that align with services enabling business success.

• Facilitate conference calls for daily market open system preparation, coordinating system issues and directing teams to join ongoing technical calls

qualifications

• Experience level: Experienced

• Minimum 2 years of experience

• Education: Bachelors

skills

• Network SecurityEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group ~~~ Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ~~~ offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.