PMO Analyst - ServiceNow SPM Data and Tools (Onsite in Thomasville, NC)

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Job Summary

Old Dominion Freight Line is recruiting for an IT PMO Data & Tools Analyst. This role will be responsible for supporting PMO tools and processes utilized across OD, to support the portfolio data governance process, and turn the portfolio needs into data models and related technical requirement documents for analytical applications and dashboards. This role supports the PMO processes, documents and trains on the processes, is the ServiceNow SPM primary support contact within the PMO in addition to analyzing portfolio data and working with the development team to identify new reporting dashboard needs in the SPM tool. The PMO Data and Tools Analyst partners with Portfolio stakeholders, IT leadership and IT application delivery partners to support and implement processes to improve the project management of large IT projects.

Primary Responsibilities

• PPM Tool - Service Now SPM experience required - leveraging all modules from ideation to portfolio reporting and road-mapping.

• Work with stakeholders to review report and dashboard requirements and partner with the development team to get these implemented in SPM

• Manage tools outside of the SPM tool leveraged by the OD IT team to manage and report on portfolio health

• Project Management Tools: Jira and Confluence

• SharePoint - site creation and administration

• Additional proprietary portfolio tools created using tools such as MS Excel, Power BI, etc

• Work with leadership and portfolio team members to develop and prioritize analytic application requirements and establish governance processes as required

• Preparing data and reports for project managers, the PMO team, project stakeholders, and the C-suite, with an understanding of the different needs of each.

• Capturing, sorting, improving, reporting, and analyzing the data outputs from projects under the PMO.

• Managing data held in Excel or Sheets and generating regular and ad-hoc reports and analysis from the information.

• Gain and maintain a thorough understanding of supported business area(s) with the ability to analyze and solve complex data problems

• Create, manage, and maintain MS Excel tools that require complex data loads - pivot tables, master of V-lookups and matches, create code to drive additional functionality within MS Excel

• Create customized reporting using Power BI or another automated reporting tool capable of creating graphs, charts, tables to visually present the data

• Leverage automated tools to extract data from primary and secondary sources

• Removing corrupted data and fixing coding errors and related problems

• Performing analysis to assess quality and meaning of data

• Filter Data by reviewing reports and performance indicators to identify and correct code problems

• Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets that could be helpful for diagnosis and prediction

• Assigning numerical value to essential business functions so that business performance can be assessed and compared over periods of time

• Preparing reports for management stating trends, patterns, and predictions using relevant data

• Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to make important decisions based on various facts and trends

• Participate in the creation, maintenance, and publication of data standards

• Provide thorough acceptance criteria for all data related requirements and data validation from source system to report display

• Create and Maintain Business Process documentation and Data Models as needed

• Participate in all customer demos for completed application requirements

• Participate in the change management process by ensuring that documented processes are followed

• Ensure that all required documentation is complete and stored appropriately

Job Qualifications

Education

• Associate degree in Information Technology or Computer Science

• Bachelor's Degree preferred

Experience

• 5+ years of Project Management or PMO Analyst experience supporting a PMO including the tools and processes used with a mature PMO (Stage Gating, Portfolio, Program and Project Governance, PMO deliverables, tools and best practices)

• Experience with ServiceNow SPM and being the primary PMO support contact for questions around the tool or processes

• 5+ years partnering with IT and Business partners to train and support them on tools and processes used by the PMO in addition to report generation at the portfolio, program and project level

• Excellent knowledge of project management strategies, processes, and tools.

• Ability to analyze a range of complex data and make decisions based on analytical findings.

• Expert in Excel - pivot tables, master of V-lookups and matches, creating VBA code to drive functionality in Excel

• Demonstrated ability to develop and document requirements and specifications

• Experience working in an agile development environment

• Experience with PC tools including Microsoft Word, EXCEL, and PowerPoint

• Experience working with Business Intelligence and Analytic Toolsets preferred (Power BI - build and extract dashboards)

• Good critical thinking and problem-solving skills, Expert in communication and interpersonal skills

• Ability to thrive in a fast-paced environment and work well under pressure.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit for long periods of time in front of a computer

• Ability to talk on and hear the telephone

• Must be able to read, write and speak English

Work Environment

General office environment where the noise level is usually low. No travel required.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Working Days

Monday,Tuesday,Wednesday,Thursday,Friday,

Working Shift

AM / PM

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!As a Full Time member of our Family, you and your family are eligible to receive:

• Health, Dental & Vision Benefits

• Short Term & Long Term Disability

• Flex Spending Accounts

• 401(k) Retirement Plan

• Life Insurance

• Wellness Program

• Credit Union access, Vacation & Holiday

• "Birthday Holiday" who doesn't love some extra attention on their Birthday?

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).