Principal Software Developer - Strategic Customer Stability

Job Description

This role supports the operational management and best practices for strategic customers hosted on Oracle cloud computing environment. Primarily focused on helping to deliver service resiliency, this role will develop and manage a reporting ecosystem that will determine the health of strategic customer environments and will work with change, capacity and incident management teams to identify issue prior to them happening.

Must have a thorough understanding of cloud architectures infrastructure as well as in depth experience in a technical vertical such as networking or virtualization. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet.

Responsibilities

• Create and manage a suite of monitoring tools and dashboards to provide operational teams and leadership snapshots on current health of the strategic customer environments.

• Should be able to evaluate and use off the shelf packages, internally developed tools and as need arises, developing tools or scripts for specific requirements.

• Liaise with capacity management teams to determine platform consumption rates and assist in forecasting capacity more accurately.

• In event of an incident, assist the incident management and engineering teams to rapidly identify the root cause of any incident that occurs in Oracle Cloud

• Work with strategic customers and vendors to help them identify when an issue may be outside Oracle Cloud but still impacting.

• Act as part of project teams for service deployments and enhancements to identify where resources are constrained and offer advice and guidance on mitigation efforts.

• Advises project/program manager and coordinates with immediate and skip-level leadership.

• Collaborates across teams within same org (same VP).

• May serve as technical SME in multi-functional activities.

• Has technical responsibility for moderately complex project(s), including project requirements, specifications (where applicable), and documentation.

• Act as SME for root cause analysis efforts.

• Frequently develops scripts to automate non-traditional, complex tasks for business unit.

• Comprehensive understanding of the software development lifecycle.

• Provides a broad set of guidance to technical and senior technical members of staff.

• Collaborates with vendor engineering and account manager to address current business or operational issues.

• May lead the adoption of new vendor hardware.

• Active communication with product teams.

• Participate in coordinated communication with product teams, networking leadership, and PMO to help assess gaps, solutions and needs.

Disclaimer

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $94,200 to $223,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +~~~, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

*** Which includes being a United States Affirmative Action Employer**