Product Designer - Directory Services

Product Designer - Directory Services

Job Description

As a Product Designer for the Sage Network Directory Services squad, imagine being at the forefront of innovation in the financial management industry. We're on the hunt for visionary minds ready to design a groundbreaking industry platform. Not only is this an opportunity to influence this industry's trajectory, but also create a product with tangible, real-world impact that will transform the way our customers (SMBs) do business and achieve success. Join us and be a part of something monumental, shaping the future as we know it for SMBs and Financial Professionals. Your design. Your legacy. Are you in?

The Sage Network is a new platform, the first of its kind in this industry, and the future of digital accounting. Revolutionizing the accounting domain, the Sage Network is transforming what were once manual workflows-such as emailing invoices and awaiting payments-into a seamless digital flow. It empowers our SMB customers by connecting, automating, and synchronizing their accounting and financial transactions, not just within their internal workflows but also with their customers, buyers, suppliers, banks, auditors, and regulatory bodies, regardless of their usage of Sage software products.

Democratizing Business Identity: The Revolution of the Sage Network Directory Services

In the realm of business transactions, identity is paramount. It forms the foundation of trust and compliance between companies. Yet, in our increasingly digital world, a centralized, authoritative digital identity platform has remained conspicuously absent. This gap has rendered processes like loan origination, vendor onboarding, customer onboarding, supply chain finances, and banking inefficient and cumbersome.

Sage Network Directory Services is poised to revolutionize and democratize this landscape. We are pioneering the first identity service of its kind-a platform that enables businesses of all sizes to share and access legal, financial, and reputational information in a digital, secure, and scalable manner. Our innovative approach aims to democratize business interactions, making them more accessible, streamlined, and efficient, thereby reducing inefficiencies and enhancing trust and compliance across various sectors.

Your Mission: To play a crucial role in developing our Directory Services, focusing on designing features that facilitate efficient information exchange and networking between companies within our accounting software platform, much like LinkedIn does for professional connections. You will work extensively with 'feature flags' and various aspects of user identity, access rights, compliance regulations with governments, active directory integration, and more.

What Sets This Role Apart?

The Sage Network is more than just a project or a new platform; it's our strategic priority and the future of Sage. This is your chance to be a vital contributor, ensuring the best user experience is primed and ready for its launch to the world - granting you high visibility across the company and growth opportunities. You'll have frequent opportunities to present to and engage with stakeholders. Your ability to influence with data, logic, and openness to proactively welcome and incorporate feedback will be the key to your success.

Meet Your New Team

Your immediate colleagues will consist of 6 Product Designers, a UX Content Writer, and 2 UX Researchers, all reporting to a Sr. Director of Product Design & Research, who trusts and empowers the team to do what they do best and is highly invested in their development and success. The Sage Network BU acts like a start-up; they are given the reins to move quickly and make decisions. You'll join a larger group consisting of product managers and dedicated engineers. The Sage Network squads are designed with the skills to come up with practical and valuable solutions (our users adopt and use), viable (the solution works within the many constraints of the business), usable (the user can figure out how to use it) and feasible (designers must create intuitive user interfaces and information architecture to minimize any learning curve while making it easy to complete tasks or use features).

Location: Hybrid; 2 days per week of in-office collaboration from our new Atlanta office (619 Ponce - Fall of 2024)

Minimum Qualifications

• 4 years of hands-on Product Designer/UX Designer, crafting user-centric design solutions across desktop, mobile, or web platforms. (required)

• Direct experience designing directory services, with a portfolio that showcases successful navigation and information architecture solutions. (required)

• *Ability to share case studies via an online portfolio demonstrating how you frame user problems, design solutions, and user validation.

• Information Architecture: Deep understanding of structuring, organizing, and optimizing large sets of data to create a seamless user journey within directory services or similar complex systems.

• User-Centric Design: A strong focus on user needs, evidenced by previous work on directory services that cater to usability and accessibility standards.

• Technical Proficiency: Familiarity with the technological underpinnings of directory services, including an understanding of APIs, database management, and cloud services.

• Collaboration: Experience in leading design projects and collaborating closely with cross-functional teams to deliver a cohesive product vision.

• You're known for being an effective communicator who can clearly articulate design decisions and rationales, with a 'show early and often' mentality.

• You believe in being kind and having fun at work.

• You're a Figma power user.

**Please ensure your online portfolio is visible and findable. If required, please provide the password to your portfolio.

Key Responsibilities

Key Responsibilities:

• Research and Documentation: Plan and conduct research for projects that require user validation with the help of your future colleagues, UX Researchers. Design end-to-end experiences, including wireframes, prototypes, and high-fidelity designs, to effectively communicate solutions.

• Design and User-Centered Innovation: Employ User-Centered Design (UCD) principles to explore, design, and iterate user interfaces for Directory Services, emphasizing profile management and entity connections. Develop comprehensive user personas to reflect varied user roles.

• Collaborative Design Process: Collaborate with product managers, engineers, and stakeholders to translate user needs into intuitive, visually appealing designs. Engage in design critique sessions and jams to refine the design process and foster peer growth.

• Technical Feasibility and Implementation: Work closely with development teams to ensure designs are practical, efficient, and feasible, focusing on streamlined implementation and alignment with the team's capabilities.

• Design Systems and Standards: Play a pivotal role in developing design systems, establishing new patterns, and setting platform standards. Maintain an ongoing awareness of design trends, tools, and technologies.

• User Testing and Feedback: Perform usability testing in collaboration with researchers, refining designs based on user feedback to meet organizational goals focused on user-centricity.

• Problem-Solving and Continuous Improvement: Embrace the problem statement, creating user flows to articulate user journeys. Actively participate in continuous improvement practices to enhance design craftsmanship and respond to organizational OKRs with user-centric solutions.

• Collaboration and Communication: Foster an exceptional collaborative environment through effective communication, ensuring clear conveyance of design decisions and rationales. Maintain a spirit of kindness and enjoyment in work.

Perks? We have plenty.?

• Competitive annual bonuses

• Comprehensive health, dental, and vision coverage?

• 401(k) retirement match (100% matching up to 4%)?

• 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday)?

• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date?

• Work Away, an opportunity to work & play for 10 weeks in any country of your choice (from a Sage-approved list)

• 5 days paid yearly to volunteer (through Sage Foundation)?

• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date?

• Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually)?

What it's like to work at Sage?

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Function

Product Delivery

Country

United States

Office Location

Atlanta

Work Place type

Hybrid

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