Product Support Engineer

Product Support Engineer

Location WA, Lynnwood

Department Engineering

Employment Type Full Time

Crane Company is seeking to hire a Product Support Engineer at our Lynnwood, WA facility.

This position is eligible for our Crane Flex Hybrid schedule which allows for the option of up to 2 days/week of work-from-home. Some conditions apply which will be discussed during the interview process. Full policy to be provided after hire.

Job Summary:

The Product Support Engineer will use established procedures and work under limited supervision to manage delivery of product support documentation, ensure adherence to product requirements, Crane's processes and policies, and adherence to industry requirements and standards. The Product Support Engineer also participates in validation of maintenance manuals as required and provides technical support to ensure customer satisfaction including completion of technical and industry standard reviews for the internal approval of CMMs, CMPs, and Service Bulletins. The Product Support Engineer performs assigned tasks by working cross-functionally with Engineering, Repair and Overhaul, Suppliers and Customers. This position will assume project management responsibilities: responsible for cost estimates, supplier RFQs, Purchase Requisitions/Purchase Order initiation, and cost and schedule requirements. The Product Support Engineer should have expert knowledge of industry standards, practices and procedures related to product support documentation such as Component Maintenance Manuals, Service Bulletins, Provisioning Data, and related publications.

Essential Functions:

• Manage all outsourcing activities for technical publications documents, including preparing schedules and cost estimates, and managing suppliers writing efforts.

• Translate customer specifications; communicate requirements to offshore and domestic vendors.

• Support Airline and Original Equipment Manufacturer (OEM) customer technical inquiries related to maintenance instructions

• Support new product Entry into Service (EIS) programs and revision activity

• Support validation activities in-house and as required by customer

• Resolve technical in-service issues, and provide design engineers with product feedback

• Manage inter-company communications regarding development and release

• Collaborate with other engineering departments and coordinate their specialized contributions to the development of documentation

• Provide support for internal technical writers and suppliers to improve production processes

• Function as Technical Publications interface for internal and external customer; assist customer as required to resolve content discrepancies

• Review industry policies and procedures to ensure data accuracy, security, and regulatory compliance

• Any other task assigned by supervisor or management

Minimum Qualifications:

• Experience: 5+ years relevant work experience, project management experience

• Knowledge:

• Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements;

• Working knowledge of aircraft and shop level maintenance;

• Working knowledge of MS Projects;

• Knowledge of commonly used concepts, practices, and procedures within the field.

• Knowledge of product development processes;

• Maintain knowledge of CFR, FAR, SFAR's (Federal Aviation Regulations)

• Maintain knowledge of industry and customer standards including ATA S1000D and iSpec 2200

• Skills/Abilities:

• Excellent documentation, organization, and time management skills.

• Ability to write procedures, reports, and maintenance documentation.

• Demonstrated ability to lead projects through complete cycle.

• Excellent interpersonal skills and ability to work in technical and regulated environment.

• Proficient with MS Office including Project, Word, Excel, PowerPoint, and Outlook

• Preferred Qualifications:

• Bachelor's Degree in engineering or related discipline

Eligibility Requirement: This position requires access to controlled data or information and therefore only US persons will be considered. As a US Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR). Applicants selected could be subject to a Government security investigation and must meet the eligibility requirements for access to classified information.

Working Conditions

• Standard office environment

• Work requires substantial visual concentration on detail

• Working conditions are normal for a manufacturing environment

• Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE

• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes

• Standing: 10% *percentage is approximate and may vary depending on work task

• Sitting: 90% *percentage is approximate and may vary depending on work task

• Lifting (in pounds): up to 10 pounds

• Pushing (in pounds): up to 10 pounds

• Mental/Visual: use of computer, calculator, filing cabinets

• Workspace (line, cube, etc.): cubicle/desk

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

Salary range: $116,000 to $146,000. Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Compensation packages also include comprehensive benefits, 401K contribution and match, Paid Time Off, paid holidays, tuition reimbursement and more. Some roles may be eligible for participation in performance-based bonus programs. You can see a list of our benefits at ~~~ or visit our website at ~~~ for more information on our company and great opportunities.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.

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