Product Support Engineer

At Trane TechnologiesTM (~~~) and through our businesses including Trane® (~~~) and Thermo King® (~~~) , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

This role has been designated as Remote Within a Geography work schedule of one of our locations in Clarksville, TN. Panama City, FL or La Crosse, WI.

Job Summary:

As a Unitary Product Support Engineer, you will spend time supporting questions from Trane account managers and our distribution partners. You'll be working on a team that is intently focused on continuous learning and continuous improvement. To support the field, you'll become an expert in a product category, you'll provide internal and external training, you'll develop and coach selling strategies, and you'll be on a team that is committed to success. This is an opportunity to join a dynamic group where you can make a significant impact.

Key Responsibilities:

• Provide technical and marketing/sales support to the Trane sales organization through phone/email support, and direct customer interaction.

• Support Trane's mission and vision by hosting customer plant visits, delivering educational product presentations, and leading informative plant tours.

• Travel to sales offices, corporate events, and customer sites in support of Trane Unitary equipment where you'll provide educational product presentations, join/lead sales discussions, and support tradeshow exhibits.

• Working with Marketing and Product Management, establish product lines' "selling stories" and ensure that the field sales teams are familiar with the stories.

• Participate in creative thinking, team decision-making and problem solving with cross-functional teams.

• Support Trane Sales Tools software by developing software requirements that improve the system's capabilities and by helping the field sales organization with equipment selections and configurations.

• Participate on projects including new product development, developing marketing/promotional/technical content, and improving/developing sales tools.

• Support a professional field and customer focused environment, with measurements in place to track performance and improve the process.

• Provide product training to field sales engineers and other sales associates.

• Develop an understanding of our competitor's products and capabilities and you'll develop strategies to exploit Trane's strengths and protect Trane's shortcomings.

• Coach Account Managers through developing solutions to challenging customer applications.

• Working with Engineering and Product Management, develop functional specifications for new product features and applications.

Qualifications:

• Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university (preferred); completion of the Trane graduate training course, or equivalent combination of education and experience.

• Excellent written and verbal communication skills.

• Must be able to travel 10-15% of the time.

Key Competencies:

• Excellent and demonstrated problem solving skills. Has the ability to coach the team on Lean problem-solving strategies.

• Demonstrated leadership in a prior role, project team, or volunteer organization and shows a desire to be a leader in this organization.

• Can develop and deliver compelling and education product presentations.

• Is always seeking the best possible outcome for our customers.

• Can articulate the connection between Product Support's role to sales, revenue, and margin.

• Strong competency with Office tools; Word, Excel, and PowerPoint.

Base Compensation Range is $68,800 to $91,200

Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.