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POSITION PURPOSE :
This senior level position provides technical support for issues reported and experienced with the use of business intelligence (BI) tools. This position will work with cross-functional teams throughout the enterprise providing the first level of BI services and assists in gathering and documenting requirements needed by end users. This position will ensure all BI best practices, standards and guidelines are followed while engaged with end users.
NATURE AND SCOPE :
Position Location :
This position reports to Manager of Business Intelligence
This position has no reports.
Necessary Contacts :
To do this job effectively the incumbent has to be in contact with all levels of BCBSLA personnel.
Bachelor's Degree in Computer Science, Information Technology, Business or related field is required. Four years of related experience can be used in lieu of a degree.
Minimum of 4 years professional business intelligence analysis experience to develop an understanding of reporting and analytics. Previous experience in the HealthCare industry preferred.
Knowledge of MS SQL Server and other database technologies required.
Knowledge of business intelligence tools and platforms required (e.g. Tableau, Cognos, MicroStrategy or similar tools).
Prior report writing experience extracting information from multiple databases sources is required.
Must have experience working with enterprise-level customers.
Proven verbal and written communications skills combined with strong interpersonal skills are needed to interact professionally with a diverse group that includes Subject Matter Experts, technical and non-technical business users, management, IT technical/programming staff, external vendors and others as needed to deliver BI reports, dashboards, etc.
Must be able to clearly and concisely communicate system and business requirement information to all levels of internal and external customers.
Proven ability to learn new technology while managing multiple, high-priority tasks.
Previous experience with BI training and/or user groups preferred.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS :
Serves as a senior advisor in the identification of BI technical solutions for client issues by meeting with users to gain an understanding of their business purpose and information needs; to dissect their current technical environment to determine the optimum data delivery method/system to provide comprehensive support of their implementation.
Provides training and guidance to staff members on the use of BI tools to support business partners, product management, and data delivery.
Provides BI technical support to ensure the availability and performance of the enterprise environment by troubleshooting problems with business users, meeting with BI staff and others as needed to resolve current issues and to determine the best course of action to improve operations and eliminate recurring problems.
Guides and directs end user to solutions which adhere to BI best practices, standards and guidelines and ensures activities are in compliance with protected health information and access to data.
Works with business and BI teams to develop, document and maintain business/technical requirements including BI report and dashboard requirements.
Documents BI issue resolutions to populate a self-service customer portal.
Provides frequent status and action plan updates to internal and external stakeholders, including management.
Works with quality assurance testing as needed from an end-users prospective to help with troubleshooting or improving performance metrics.
Monitors key performance metrics and SLA's to ensure proper BI service delivery.
Understands departmental goals and objectives and delivers work products to contribute to those goals.
The physical demands described here are representative of those that must be met by an employee to successfully perform the accountabilities (essential functions) of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Job duties are performed in a normal and clean office environment with normal noise levels.
Work is predominately done while standing or sitting.
The ability to comprehend, document, calculate, visualize, and analyze are required
An Equal Opportunity Employer
All BCBSLA EMPLOYEES please apply through Workday Careers.
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