Senior Desktop Support Specialist - South Lake, TX

Job Description:

Essential Job Functions:

• Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude Demonstrable experience and fluent command of the English language

• Excellent organizational skills and ability to troubleshoot remotely 2-5 years of experience in an IT support organization

• Strong understanding of ITIL incident management, including upholding SLAs and communication to end users

• Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment

• Experience with researching complex issues with end user software and hardware

• Self-motivated achiever who gains satisfaction from providing excellent customer service Demonstrates clear desire to be a role model in customer service and execution of IT support

Job Requirements

• Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude

• Demonstrable experience and fluent command of the English language

• Excellent organizational skills and ability to troubleshoot remotely

• 5 years of experience in an IT support organization

• Strong understanding of ITIL incident management, including upholding SLAs and communication to end users

• Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment

• Experience with researching complex issues with end user software and hardware

• Self-motivated achiever who gains satisfaction from providing excellent customer service

• Demonstrates clear desire to be a role model in customer service and execution of IT support

Work environment: On-site, South Lake, TX

If you are an applicant from the United States, Guam, or Puerto Rico

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