Title: Senior Engineer - Workplace - Bigfix & Intune
Wolters Kluwer Global Business Services is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and accounting which includes our North American-Accounting Center. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity and reduce time to market for products and applications.
This role is part of the global Workplace Technology team providing workplace services to a global userbase of 25.000 colleagues. The role is focused on the global company and you will be working within the high performance WPT: End User Computing team consisting of 10 direct colleagues. In this role you will be expected to work within a Matrix based organization and have strong collaboration and communication skills.
You will have the opportunity to contribute to key strategic initiatives to bring innovation and improvements of workplace services, innovate our security controls and standards, integration of acquisitions and participate in our Modern Workplace developments.
Within this context, you will take accountability for the delivery of solutions against a predefined scope of work within these programs.
Work activities as part of this role will consist of working in a team to develop and mature workplace services and coordinating, executing operational activities as well as supporting projects and initiatives to ensure our workplace services and devices are up to date and compliant. These activities are expected to be organized and executed with a strong consideration for an optimal user experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Strategy and Architecture:
Contributes to the development of policies, standards and guidelines for IT strategy development and planning.
Specifies and applies appropriate analytical techniques to create information which supports business decision-making. Formats and communicates results, using textual, numeric, graphical and other visualization methods appropriate to the target audience.
Seeks to fully address client needs by ensuring that proposed solutions are properly understood and appropriately exploited.
Actively monitors for, and seeks, opportunities, new methods, trends, capabilities and products to the advancement of the organization.
Development and implementation:
Supports with design and delivery of large or complex Workplace services using design standards, methods and tools, consistent with agreed enterprise and solution architectures and ensures they are applied effectively.
Provides technology support to WK GBS IT operational teams and businesses
Reviews others' service designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
Provides specialist guidance information to support, systems testing and quality assurance functions to assist in improving procedures.
Relationships & Engagement:
Researches suppliers and markets, and maintains a broad understanding of the commercial environment, to inform and develop commercial strategies and sourcing plans.
Communicates with stakeholders at multiple levels, ensuring that Workplace policy and strategies are adhered to. Provides informed feedback to assess and promote understanding.
Bachelor's degree in relevant field (e.g. Information Systems Management) or equivalent experience
Recent Microsoft certification (preferably on Workplace technology, e.g. Intune)
5+ years of overall experience with Information Technology in a matrixed environment
3+ years of work experience in a similar role
Deep subject matter expert technology skills in:
Workplace technical services and architectures
BigFix infrastructure management, patching, O/S upgrades and software distribution
Excellent English communication and presentation skills
Solution documentation and presentations
Driving conference meetings
Facilitating workshops (requirement gathering, solution development, provide training, etc.)
Technology skills on:
Patching of workstations and servers
Software packaging development and distribution
Windows and Office upgrades
(Azure) Active Directory
Azure Conditional Access
Compliance and policy enforcement through AD/Intune
Virtual Desktop (VDI) solutions
DNS and Networking - within the relevant scope of workplace
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.