Senior Technology Manager, Retail Services and Sales & Customer Support

Overview

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.

What's cool about this job

We are looking for a Senior Engineering Manager in our Enterprise Systems area to lead a team of engineers in the design, development, and delivery of high-quality software solutions for REI's Retail Stores and Contact Center. The ideal candidate will have a strong technical background, experience in leading and managing teams, and a passion for delivering innovative solutions.

• Lead a team of software engineers in the design, development, and delivery of high-quality software solutions

• Set technical direction and goals for the team

• Collaborate with architecture, business, infrastructure & operations teams to contribute the POS, Contact Center & other Retail Tool's eco-system roadmap

• Work with business stakeholders and translate them into technical specifications

• Ensure that software meets quality standards and deadlines

• Coach and mentor engineers to help them develop their skills

• Manage the team's budget and resources

• Work with other departments to ensure that software is integrated with other systems

• Stay up-to-date on the latest technologies and trends

Responsibilities and Qualifications

Required Qualifications:

• Bachelor's degree in Computer Science or equivalent work experience in a technology related discipline.

• 8+ years' experience in software development.

• Demonstrate experience in challenging and inspiring others to provide customer centric solutions.

• Demonstrate ability in translating technical discussions for non-technical partners.

• Demonstrate ability in translating non-technical requirements in to technical speak for engineers.

• Experience in managing to a budget.

• Demonstrate ability to collaborate with business partners.

• Ability to effectively manage multiple tasks, set priorities and manage to critical deadlines.

• Ability to present information effectively to all levels of staff and leadership.

• Builds strong vendor relationships to influence product roadmaps while managing contractual arrangements and service-level agreement compliance.

• Demonstrate curiosity in the latest innovations in retailers and their omni-channel capabilities.

Preferred Qualifications:

• Experience in managing of Point of Sales (POS) solutions and other Retail Technologies including integrations with other enterprise systems.

• Experience in managing or understanding Contact Center platforms and technologies.

• Experience leading software development teams in web technologies.

• Cloud Experience (AWS).

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity - that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here (~~~/) for a detailed overview of benefits plans by employee profile.

Pay Range

$141,200.00 - $240,000.00 per year