Service Desk Analyst

Required Skills

• 2-3 years of Service Desk experience

• ServiceNow

• Windows 10

Job Details

• 100% phone support

• Responsibilities include initial assessment, triage, research, and resolution of basic IT incidents and requests regarding the use of application software products and/or infrastructure components, including desktops, mobile devices and related peripherals.

• Collect information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed.

• Training will be 100% onsite. Once training is complete, you will move to a hybrid schedule (3 days onsite; 2 days remote).

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.