Service Desk Analyst - TEMP

Service Desk Analyst - TEMP IT / Computer / SoftwareSchaumburg,
Illinois Apply Description Innovative Technology Solutions (ITS) is a leading provider of managed IT services that enhance enterprise IT through scalable solutions in device management, service desk, network monitoring and more. With a focus on end user satisfaction, ITS delivers increased employee productivity, optimized system performance and strategic value through measurable infrastructure ROI.Click to learn more about ITS (~~~/) ITS is currently looking for a Service Desk Analyst to join our team in our Schaumburg, IL location! This is a 2 month contract with potential in turning permanent after 3 months. First day will be onsite for training but will work remote thereafter. After pandemic, will possibly be required to work onsite as instructed by the Manager.SHIFT/HOURSMonday through Friday from 9:30AM to 6:00PMResponsibilities: + Basic-to-intermediate PC software and/or hardware systems support via telephone or e-mail in accordance with service level requirements + Providing quality customer support from an information technology (IT) Help Desk and/or Call Center + Moving parts used, ordering parts, posting parts, monitoring call activity, and closing calls in designated call tracking systems + You will also have frequent contact with internal and external IT customers, all help desk peers, and managers + Support of Associate PC Help Desk Technician, and other Level I Technicians Qualifications: + Associate's degree or equivalent from two-year college or technical school and 1 year related experience, or equivalent combination of education and experience + A+ Certification preferred + Previous experience providing customer services (not necessarily support) over the telephone + Excellent communication skills with the ability to communicate effectively via documentation, telephone, and e-mail with customers and peers in varying roles + An Understanding of PC software, operating systems and applications, networks, and possibly hardware (peripherals) troubleshooting skills preferred + Ticket Management Tools (ServiceNow or similar) + Remote Control Tools + O365 Support + Basic Active Directory administration + VPN troubleshooting skills + Intermediate knowledge of the functional specifications of software, networks, and hardware ITS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.#CB