• Service Desk Specialist 1 (Full-Time, Temporary)

    Sutter HealthMather, CA 95655

    Job #1256943445

  • Position Overview:Provides first-level response including phone, email, and other modes of incoming contacts to provide resolution of technical problems and information technology issues for desktop, laptop, or network services for employees using remote network access. Provides timely resolution of issues/problems or escalates issue on behalf of customers to appropriate technical support personnel if necessary.Qualifications:Experience in a service desk environment as would typically be acquired in 0 to 2 years.Healthcare information technology industry experience preferred.Excellent interpersonal and customer support skills including a clear speaking voice with excellent diction and tone.Ability to develop documentation at a technical and user level.Demonstrated experience in supporting applications and/or technology via phone, email, or chat.Ability to multitask in a fast paced environment with changing priorities.Good organizational skills and ability to determine workload priorities to complete tasks in a timely manner.Organization: Sutter Health Information ServicesEmployee Status: TemporaryEmployee Referral Bonus: NoPosition Status: Non-ExemptUnion: NoJob Shift: VariableShift Hours: 8 Hour ShiftDays of the Week Scheduled: Varied DaysWeekend Requirements: OtherSchedule: Full TimeHrs Per 2wk Pay Period: 80All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.