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Customer Success Group
Our Strategic Projects consulting team delivers large-scale, custom salesforce implementations. Engagements span across any Salesforce cloud product or solution, and often include multi-cloud implementations. Our Solution Architects lead consultative engagements with complex enterprise customers, partnering with key stakeholders to create compelling visions while advising and executing on strategies. They serve as hands-on advisors, using strong interpersonal skills, functional and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client's business to deliver customer ROI.
Solution Architects are strong presenters and facilitators, obtaining customer acceptance by understanding and delivering the right strategic vision, and driving the difficult conversations necessary to execute business strategies. They are proficient at analyzing issues and obstacles to determine root cause(s), weighing options, choosing appropriate courses of action, and measuring and revising strategy based on results. They interact with both technical and functional customers to understand requirements, analyze information, and design comprehensive solutions. They also show a strong understanding of typical business challenges faced by customers and common objectives. Senior Functional Architects contribute to thought leadership and best practices - both internally in their Community and externally in the marketplace - and advocate for change across the organization.
Solve business and technology challenges related to improving customers and employee experience. Leverage Salesforce technology and platform to help clients transform their sales, service and marketing capabilities business and technology challenges related to improving customer and employee experience. Leverage Salesforce technology and platform to help clients transform their sales, service and marketing capabilities
Serve as a Trusted Advisor, drive conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Requirements Analysis and Application Governance.
Deep understanding and extensive experience in leading-edge CRM and Software-As- A-Service (SaaS) solution - ~~~ having cross cloud expertise across Sales, Service, Community Clouds
Design and develop functional solution architecture, application and integration development best practices, enterprise architecture standards, DevOps Strategy & implementation, environment management, testing, and ~~~ Platform education
Play the role of liaison between business stakeholders and technical experts.
Build relationships with Customer and manage customer expectations and negotiate solutions to complex problems with both the customer and third-party partners.
Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.
Contribute to the growth of the Services practice by identifying and leading internal strategic initiatives to grow the consulting practice, serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich Salesforce, customer and partner colleagues
Preferred Qualifications and skills:
BA/BS degree or foreign equivalent
Relevant experience, including enterprise consulting experience, in a mid-to large-sized organization in positions of increasing responsibility
Proven results leading customer and/or partner success stories
Relevant Salesforce certifications and consulting experience are strongly recommended
Ability to travel (average 50%, may be higher or lower based on the client engagement)
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
TEAM PLAYER: Proficient at collaboration and working with members of a team
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