Sr. Support Engineer (Palo Alto)

Description

This client is looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org.

What we are looking for

We are looking for technical individuals who are motivated, self-starters, and always eager to help while providing excellent customer service to our employees. You'll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges.

What You'll Do:

• Technical onboarding and ongoing support of users in multiple offices and countries

• Hardware deployment, software installation and maintenance of user machines

• Asset tracking and inventory management

• Communicate highly technical information to both technical and non-technical personnel

• Deploy and decommission user workstation VM's

• Google Workspace end user support

• Recommend new software and hardware solutions as needed

• Help maintain vendor relationships for hardware and software acquisitions

• Design and maintain Mobile Device Management policies and profiles for Apple and Android devices

• Update and maintain computer management policies in Jamf / Ivanti / Workspace One

• Work with key stakeholders and end users to identify and implement new processes and technologies

• Educate team members and org users on new processes and technologies

• Work with Audit and Compliance teams to review user access on a bi-weekly basis

• Drive team initiatives/projects

What You'll Need:

• High School Diploma

• Up to 4 years of experience in end user IT

• Good documentation and communication skills via Email, Jira, and Slack

• Attention to detail and ability to follow direction

• Ability to lift up to 50lbs as necessary

• OS Experience: MacOS, Windows 10, iOS, Android

• Software Skills: Okta, Google Workspace, Zoom, Slack

Things that will help

• Experience with Jira/Confluence

• User level experience with Okta

• Basic understanding of SaaS

• Experience with Jamf, Workspace one, Ivanti Endpoint Manager or like technologies

• Training or certifications: Microsoft operating systems, A+ certification, MacOS support training

• Experience working on big projects and mentoring team members

Skills

mac, Troubleshooting, google suite, Active directory, Help desk, okta, zoom, helpdesk, Service desk, Ticketing system

Top Skills Details

mac,Troubleshooting,google suite,Active directory,Help desk

Additional Skills & Qualifications:

mac troubleshooting, good documentation and communication skills. since it is an entry level role, this person must have great aptitude

Common tickets: OKTA password resets, zoom room troubleshooting, distribution list management, and basic mac troubleshooting.

Environment

• 95 % Mac

• Zoom rooms, digital signage (windows)

• G-suite environment

• Most applications are all cloud based

• In the last year, they have moved about 90% of the apps into OKTA

Experience Level

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.