Sr. Technical Writer

LiveRamp is the data collaboration platform of choice for the world's most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases-within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

ABOUT THIS JOB

You are a high-energy technology enthusiast combined with a professional, polished communicator. You love learning about new technologies and industries, and you love sharing what you've learned with others even more. You are naturally driven to become an expert in whatever product or space you are tasked to document. You care passionately about developing useful, accurate, and consistent content, and have a knack for knowing the questions a user will ask before they do. You don't wait for the information to come to you: you go out and get it. You grasp technical concepts well enough to earn the respect of the engineers you work with. But most importantly: you are fun to work with and bring a sense of humor to the toughest of challenges.

Key Responsibilities:

• Work independently to gather information from designers, software engineers, and product managers about new features and updates.

• Write concise, complete, and consistent on-task content that helps both technically sophisticated and less technical users be successful and reduces confusion and user errors.

• Perform UI text reviews at the appropriate point in the design phase and provide feedback to ensure that all UI text is useful, consistent, and concise.

• Engage agile teams and represent the interests of the documentation team and our users. If you have a great idea to improve a product feature, share it!

• Use the products, test each procedure and workflow, become an expert user, and advocate for LiveRamp's customers. If something seems difficult to document, it's probably difficult to use and understand.

• Work closely with customer support to identify opportunities to make the documentation better ... and then make the documentation better. Be responsive to customer requests for information.

• Work with other writers to help define and improve writing styles, standards, and processes. Capture style decisions and doc processes on an internal wiki so future writers can come up to speed quickly.

• Incorporate user research findings and insights to improve documentation effectiveness and efficiency.

Qualifications:

• 10+ years of technical writing experience in enterprise SaaS software.

• Bachelor's degree.

• Excellent content planning and organization skills.

• The ability to act as an information designer, project manager, writer, editor, and publisher.

• The ability to quickly learn complex concepts and technologies and clearly explain them to others.

• Knowledge or experience with creating documentation in an Agile development environment.

• Knowledge or experience with ticket/bug tracking systems, preferably using Jira.

Bonus points:

• Previous experience in the Adtech industry and within data-rich products

• Previous experience working with the documentation tool Paligo

Bonus Points Experience and Education:

• 15+ years of technical writing experience

• Master degree

The approximate annual base compensation range is $140,000 to $170,000. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.

• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.

• Whole Health Package: Medical, dental, vision, life, disability, long term care, accident and critical illness insurance, pre-tax accounts (health, dependent and commuter), and a family forming benefit through Carrot. Plus Milk Stork, backup child and elder care, and discount on pet insurance, mental health support (via Talkspace)

• FlexPerks reimbursement program to provide flexibility and choice ($375/quarter) for fitness, emotional, financial, family, travel and entertainment, convenience and security expenses. (U.S. LiveRampers)

• Savings: Our 401K matching plan-1:1 match up to 6% of salary-helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)

• RampRemote: A comprehensive office equipment and ergonomics program-we prove you with equipment and tools to be your most productive self, no matter where you're located

• Location: work in the heart of San Francisco and/or from home.

#Li-Remote

More about us:

LiveRamp's mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles-one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here (~~~/) to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.

We are proud to be an equal employment opportunity and affirmative action employer. We believe in diversity and do not discriminate based on race, color, religion, sex, age, national origin, veteran status, sexual orientation, gender identity, disability, or any other basis of discrimination prohibited by law.