Support Desk Specialist L2

Description

Join our team as a Deskside Support Technician, where you'll play a vital role in ensuring the seamless operation of our organization's IT infrastructure. As a member of our IT support team, you'll provide hands-on technical assistance to end-users, troubleshoot hardware and software issues, and contribute to the overall efficiency and productivity of our workforce.

Duties/Responsibilities:

• Technical Support: Provide on-site technical assistance to end-users for hardware, software, and network-related issues. Diagnose and troubleshoot problems related to desktops, laptops, peripherals, and mobile devices. Install, configure, and maintain operating systems, applications, and software updates.

• Hardware Maintenance: Set up and deploy new computers, laptops, and other hardware devices. Perform hardware repairs and upgrades, collaborating with procurement for replacement parts. Maintain accurate hardware inventory records and track asset movement and disposal.

• Software Support: Assist users in installing, configuring, and updating software applications. Troubleshoot software errors, compatibility issues, and system crashes. Provide guidance on software usage and best practices.

• Audio Video Support: Provide basic AV and conference room setup services, troubleshooting, and meeting support. Conduct quarterly room checks and escalate issues accordingly.

• Remote Support: Utilize remote access tools to provide technical support to off-site or remote users. Resolve software-related problems and assist with remote setup and configuration.

• Problem Resolution and Escalation: Log all technical issues accurately in the ticketing system. Escalate complex issues to senior IT staff or specialized teams as needed. Follow up with users to verify successful resolution and gather feedback.

Requirements

Skills Required

• High school diploma or equivalent; technical certifications or IT-related degree preferred.

• Proven experience in deskside support, technical assistance, and troubleshooting.

• Proficiency in Windows operating systems and Microsoft Office 365.

• Familiarity with networking concepts, hardware components, and peripheral devices.

• Strong problem-solving skills and ability to communicate technical information effectively.

• Customer-oriented attitude with excellent interpersonal and communication skills.

• Time management skills to prioritize and manage multiple tasks effectively.

• Knowledge of IT security best practices and data protection.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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