Vectrus • Wahiawa, HI 96786
Job #2642277099
Overview
This position description is subject to change at any time as needed to meet the requirements of the program or company.
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
NCTAMS PAC provides comprehensive, around-the-clock telecommunications support to strategic and tactical war-fighters throughout the U.S. Indo-Pacific Command Area of Responsibility and beyond. This positions manages the operation and maintenance of 4 Operations Centers:
The selected candidate will work directly on a U.S. Government Department of Defense (DoD) contract for V2X (Vectrus Services Corporation).
Responsibilities
Major Job Activities:
The selected candidate will report to the Program Manager (On-Site Project Lead).- Exhibit sound interpersonal skills involving interfacing, coordinating and negotiating with MUOS Program Office (PMW-146), ARSTRAT, NAVSOC and other MUOS related organizations.- Be the technical Tier II support mechanism (24x7) for Network Operators, System Administrators, Security Operators and site technicians. Update Ticketing System with troubleshooting steps executed. - Identify current Depot-level executions that the Operational Level can execute.
Work closely with the MUOS Program Office and their contractor (Depot) to gain detailed knowledge of the MUOS system beyond the current IETM and O-Level requirements (i.e. Knowledge Transfer) - Develop Standard Operating Procedures for eventual O-Level execution (once approved by the PM and government)- Work closely with the MUOS Training Specialist to further develop a training program to include knowledge gained via close interactions with Depot.- Analyze network topologies, traffic usage, and capacity requirements- Work closely with the MUOS Maintenance Manager and MUOS Manager regarding all on-going and up-coming system level events.- Work closely with the MUOS Maintenance Manager and MUOS Manager to improve efficiencies and processes- Analyze potential future needs and work with the Program Manager to develop a time-phased plans to acquire personnel, technology and equipment to support anticipated requirements- Other duties as assigned
Working Environment:
Flexible 8x5 (Monday-Friday) (24x7 on-call) work schedule 24-hour X 7 support.
Physical Activities:
Must be able to lift and carry 50 lbs a distance of 50 feet horizontally and 35 lbs vertically a distance of 50 feet without resting.
Qualifications
Minimum Qualifications:
Education / Certifications:
Experience / Skills:
We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
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