World Wide Technology • Saint Louis, MO 63112
Job #2681334817
Participate in maintaining the ServiceNow Instance supported by the WWT IT SC&E Operations team to foster excellent end user experience.
Provide functional and technical leadership while promoting best practices and direction to team members.
Partner with external vendor/customers and internal teams to manage the implementation of ServiceNow modules FSM, CSM, ITSM, PPM, HRSD, and Custom Applications
Hold the team accountable for meeting commitments while adhering to the organization's quality, methodology, and architecture standards
Manage training budget and provide input to staffing decisions for the team
Determine and act upon staffing needs of the team (FTEs, system integrators, staff augmentation), in collaboration with other leaders
Manage relationships with vendors (3 rd party vendors, staffing vendors)
Incorporate business feedback into strategic planning and drive towards increased predictability of delivery
Prepare and deliver informal and formal presentations to own team, department, other IT teams, and business partners
Inspire lasting relationships with Team Members, Leaders and Customers; building trust through proven results and added value
Think beyond the day to day, talk about possibilities, create milestones and goals to gather support for team vision
Effectively cope with ambiguity and change, foster an environment of creativity and innovation
Qualifications:
Bachelors, Masters or MBA degree preferably in computer science or Management Information Systems; A combination of education, training and experience may be considered in lieu of a degree.
Minimum of 7 years' progressive experience in a related field; preferably ServiceNow
Minimum of 2-5 years prior experience and passion for managing and developing people to their full potential through coaching, mentoring, and servant leadership
Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience
Strong understanding of Professional Services/Engineering business processes and how technology can enhance and improve these processes preferred
Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process
Will utilize AGILE processes, methodologies, and practices
Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful
Previous experience managing project initiatives across multiple IT and business organizations
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Equal Opportunity Employer Minorities/Women/Veterans/Individuals with disabilities
Preferred Locations: MO, KS, and potentially others
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call ~~~ and ask for Human Resources.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call ~~~ and ask for Human Resources.
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