Call Center Help Desk
Duration: 6+ Months
Receive, respond to and resolve inbound Client contacts, including NON-Technical issues as needed.
Manage unresolved incidents utilizing appropriate resources within required timelines.
Coordinate internal resources as necessary to ensure effective resolution.
Document and communicate to appropriate resource any recurring/critical client issue received.
Write, edit and proof project documentation and correspondence.
Knowledgeable about assigned Client, service offerings, policies/standards, and processes.
Performs to and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction
Experience and Knowledge of the following required:
Application and Hardware Software support
Speed test for network performance
Whitelisting Google admin and IOS device support.
DNS and server knowledge.
Why Kelly Â® ?
With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe-offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100â„¢ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.
About Kelly Â®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at ~~~