• Technical Support - Help Desk

    Kelly ServicesMinneapolis, MN 55446

    Job #1092193314

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    Summary:

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    Essential Position Responsibilities:

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    Receive, respond to and resolve inbound Client contacts, including NON-Technical issues as needed

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    Manage unresolved incidents utilizing appropriate resources within required timelines

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    Coordinate internal resources as necessary to ensure effective resolution

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    Document and communicate to appropriate resource any recurring/critical client issue received

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    Write, edit and proof project documentation and correspondence

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    Knowledgeable about assigned Client, service offerings, policies/standards, and processes

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    Performs to and maintains acceptable performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction

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    Required Skills

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    Application and Hardware Software support

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    Speed test for network performance

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    Whitelisting

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    Google admin and IOS device support.

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    DNS and server knowledge.

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    May have to do some password resets and basic troubleshooting.

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    Why Kelly ® ?

    As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

    About Kelly ®

    At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

    Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at ~~~

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