Technical Support Specialist

TEKsystems is seeking a help desk technician for one our client in the Schofield, WI area. This would be a contract to hire role. Ideal candidates will have at least an associates degree in IT and at least two years of IT support experience.

Please apply directly for more details.

Duties to include (but not limited to):

• Receive and log customer problems, requests, and issues.

• Perform initial problem identification, reproduction, and resolution utilizing support tools, remote access, internet resources, internal documentation and peers support as appropriate.

• Document all troubleshooting efforts in problem ticket.

• Escalate tickets immediately when unable to resolve and maintain ticket ownership through problem resolution.

• Monitor and track incidents to ensure resolution occurs within customer service level agreements (SLAs).

• Provide training for customers and staff in the use of client web sites, computers, and applications.

• Engage and contribute to long term IT projects as outlined by special project charters.

• Other duties as assigned.

• Provide after-hours support on a rotational basis.

Skills

Additional Skills & Qualifications:

• Provide first-rate IT assistance and solutions.

• Demonstrate excellent phone manner and interpersonal skills as well as developed oral and written communication skills.

• Remain highly organized, flexible and able to react well to immediate issues with attention to detail and deadlines.

• Manage time and prioritize work.

• Support Windows 10, OSX, IOS

• Support Microsoft Office 365 Applications

• Motivated to go beyond the job description to ensure the work gets done.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.