Textron Associate Field Technician - Slidell

Job Description:

Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.

• Instructs customers in the operation and maintenance of systems/equipment.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

• Ability to walk and stand for several hours.

• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

Basic Qualifications

• High school diploma or G.E.D.

• 1-2 years of service desk or field support experience.

• Experience working with the company's hardware, software and equipment products.

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel.

• Good analytical and problem-solving skills.

• Good communication skills.

• Good time management and organizational skills.

• Good self-motivation and self-management.

• Ability to resolve hardware and equipment problems.

• Knowledge with ServiceNOW and Microsoft Office.

• Knowledge with VPN clients and encryption (not mandatory).

Work Environment

• Manufacturing plant environment.

• May require weekend and holiday work.

• May require shift work including afternoon and midnight shifts.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity/Affirmative Action employer (~~~) . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

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