Tier 1 Customer Support

Description

Will take inbound calls supporting families w/ login issues and provide customer support as needed to resolve any issues.

Will handle roughly 30-50 inbound calls a day.

The Customer Service Representative (CSR) is a member of the Family Tech support Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company's products or services, complaints, remote access to computers, helping with logins, website issues, and navigating their platforms. The Associate Customer Service Representative takes inbound calls, Live Chat, and/or emails from Family, students and Occasional calls from teachers who are with students. ? Trained in and proficient in responding to inquiries across many programs.

Skills

Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset, Service desk, Remote support, software support

Top Skills Details

Customer service, Troubleshooting, Windows, Desktop, Technical support, password reset

Additional Skills & Qualifications:

Strong knowledge/experience with hardware troubleshooting (our customers primarily use HP laptops)

• Performance issues

• Mic/Camera issues/settings

• Peripherals (mouse/keyboard, monitors etc.)

Strong knowledge/experience with Active Directory

• Password Reset

Strong knowledge/experience of 'Home' network troubleshooting

Strong knowledge/experience of 'Domain Environment' network troubleshooting

Add computer to a domain

Add/Remove printers/scan folders

Strong knowledge/experience with 'Internet/Browser" troubleshooting

Basic knowledge/experience with reimaging computers (PC)

Any knowledge/experience with Apple computers is welcomed

Experience with Remote Troubleshooting tools

• Bomgar/BeyondTrust

Strong knowledge/experience of Google Apps

• Drive

• Voice

• Hangouts/Meet

• Gmail

Knowledge of Zoom

• Experience with Class preferred

• Experience with troubleshooting preferred

Experience with working remotely (work from home)

• Must have a quiet place in the house/apartment

• High Speed internet

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.