Tier 2 Network Installation Technician

Tier 2 Network Installation Technician-ONSITE

DC-Washington

Must be US Citizen per client

Responsibilities:

We are seeking a Tier 2 Imaging Technician (Network Installation Technician) to join the End User Support Team for a federal customer in the DC Metro area. This resource must have experience installing, configuring, testing, and troubleshooting end-user workstations, and related hardware in order to deliver required desktop service levels.

Duties and Responsibilities:

• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.

• Provide excellent technical knowledge of laptop/desktop hardware and associated diagnostic tools to perform diagnostics

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for users as needed

• Assess the need for and implement performance upgrades to laptops, including RAM and fan replacements, recommend for warranty repair

• Collaborate with computer endpoint deployment team and network administrators to ensure efficient operation of the desktop computing environment

• Administer and resolve issues with associated end-user workstation networking software products

• Posses familiarity with ServiceNow ticketing system

• Follow established Service Desk processes for ticket management

• Develop and maintain Knowledge Documents (Work Instructions) in accordance with Knowledge Management processes

• Work with Knowledge Manager, including provide content for knowledge base articles

• Possess and applies expertise on multiple complex work assignments.

• Provide analysis related to the design, development, and implementation of hardware for products.

• Liaise with third-party support and vendors, as needed

• Support and provide feedback to ensure continual process improvement

• Provide rapid support response for break/fix

Qualifications:

Education and Years of Experience:

• Bachelors in Engineering, Computer Science or other related field. 1.5 yrs. experience = 1 yr. of College (non-degreed = 6 yrs. of experience)

Required and Desired Skills/Certifications:

• Bachelor's with 2-4 years of experience

• Exceptional customer service skills

• Ability to prioritize and execute tasks in a high-pressure environment

• Ability to manage multiple tasks simultaneously

• ServiceNow experience preferred, or with similar ticketing system

• Basic knowledge of SCCM

• Critical thinker; must be analytical and have strong problem-solving abilities

• Must have a strong technical knowledge of PC and Desktop hardware

• Working knowledge of current operating systems and standards

• Two (2) years of experience in the following areas: Installation, operation, and maintenance of Windows Infrastructure and connected devices.

Additional Requirements:

• Certifications:

• ITIL Foundation

• A+ or Network

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.