Trust and Safety Employee Wellness Lead

Overview

About TP

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include

• Paid Training

• Competitive Wages

• Full Benefits (Medical, Dental, Vision, 401k and more)

• Paid Time Off

• Employee wellness and engagement program

Purpose

Reporting to the Global Client Wellness Lead, the Site Wellness Lead will plan and implement overall wellness strategy for assigned account Trust & Safety, Content Moderation Operation.

The Site Wellness Lead will need to apply experiential learning, research, and analytic ability to create and develop strategy to reduce risks in managing content. Collaborating with multiple internal and external stakeholders to create effective strategies that raise awareness, educate and drive employee wellness, enhance mental health and keep people engaged.

Close collaboration will be required with various leaders throughout the organization to identify areas of opportunity in recruitment, staffing, training, and policy, among others, and implement action plans to improve and enhance wellness and reduce any negative impact of the work. They will be subject matter expert in Trust & Safety / Content moderation and will be able to provide thought leadership in the areas of wellness, engagement, and overall health.

This position is 100% onsite in Port St. Lucie, FL. Work at home is not available for this position.

Responsibilities

Your Responsibilities

• Developing & implementing a program wellness strategy, leading multiple initiatives, and core processes in the site, including mental health awareness, nutrition, physical activity, etc. and maintaining alignment across geographies.

• Manage team of Wellness coaches to drive wellness and related outcomes in Trust & Safety, focus on increasing resiliency and reducing risks in the Content Moderation space.

• Build a deep understanding of the nature of content type, specific goals, the nuances, and consistently delivering the best employee experience.

• Manage site wellness initiatives, ensuring that the client is kept up to date, internal stakeholders are aware of ongoing developments and each team member is using a consistent wellness framework. Focus on driving insights on wellness through strong innovation, analytics, and insights discipline.

• Leading development related to various benefits and experience on content development as well as employee engagement.

• Drive the Engagement calendar along with the Wellness Coaches for the assigned client/region to ensure new and innovative activities are enabled for the employees.

• Work with key cross functional stakeholders (Global Wellness, HR, Legal, Health & Safety) to ensure collaboration and effectiveness, escalations if any on annual strategy on Wellness.

• Host workshops and conduct Group sessions in conjunction with the Counselors.

Qualifications

Qualifications

• Bachelor's Degree in Labor Relations, Human Resources Management, Psychology, or other related fields is required

• Technical knowledge of health and insurance and wellness benefits

• Strong project management and problem-solving skills is required

• Team player with the ability to collaborate with multiple internal and external stakeholders at all levels of the organization and build strong relationships

• Previous experience managing a team

• Previous experience managing vendor(s)

Preferred Qualifications

• Minimum of 4 years prior Health and Wellness professional experience

• Minimum 2 years experience in BPO industry

• Minimum 3 years of Trust and Safety experience

• Ability to meet multiple demanding deadlines simultaneously

• Excellent communication and client management skills, presentation abilities and stakeholder management

• Strong organizational and analytical skills

• Demonstrated ability to interface with multiple levels of management

• Proven ability to work independently

• Ability to be flexible and work creatively and analytically in a problem-solving environment

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Teleperformance is an Equal Opportunity Employer

Job Locations US-FL-Port Saint Lucie

Requisition ID 2024-48139

Category Client Operations

Country United States