Join Eaton's Information Technology team and help positively impact our business through leading technologies, exciting and challenging enterprise projects and new platforms. We are currently seeking a UC Voice Design & Engineering Specialist to join our team. The UC Voice Design & Engineering Specialist is responsible for building, delivering, maintaining, and updating technology, platform, and system solutions to address business and technical requirements, leveraging standard principles and patterns.
This position is based at our Eaton Center in Beachwood, Ohio. No relocation is being offered for this position. If the candidate resides within 50 miles of Beachwood, Ohio, the candidate must work at that site. If the candidate resides more than 50 miles away from Beachwood, Ohio, the candidate will work remote from another US Eaton Facility or an approved home office.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.
The position requires a highly technical professional who will be part of Global UC Voice Services organization and understands a wide range of telephony and video related technologies, including call center and cloud telephony. This position is also responsible for providing inputs to design standards, roadmaps, leads Engineering projects and also leads the team through critical issue resolutions and training. The position will identify technology trends and make recommendations for improvement to the overall system design and support model while expected to work closely with management team. The position must interface globally to support unified communications solutions in follow-the-sun support model. In this role you will:
Provide input as a subject matter expert and leader to platform and system design, development, and implementation
Lead overall effort and works with resources across functions to deliver technology, platform, and system solutions to meet customer requirements, providing solution options, making recommendation, and highlighting operational or security risks, as well as providing alternative options
Define standards for technologies, platforms, and systems to meet customer and operational requirements
Lead lifecycle management activities for technology, platform, systems, and related documentation to ensure operational health and security. Leads lifecycle management activities for technology, platform, systems, and related documentation to ensure operational health and security
Monitor technology, platform, and systems to ensure required performance, availability, and capacity. Identifies and eliminates gaps in monitoring and potential impact on service delivery.
Continuously seek to more efficiently manage and utilize technology, platform, and systems
Follow industry, organization, and ITIL best practices to maximize quality and efficiency
Consistently utilize key ITIL processes to solve complex cross platform infrastructure issues with in-depth troubleshooting approach and provide most feasible options and recommend best solutions to specified problem including RCA.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.
Bachelor's degree from an accredited institution is required.
Minimum 5 years of experience in IP Technology and related domain
Minimum of 10 years of experience in IT.
Must be legally permitted to work in United States without requiring company sponsorship.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Experience of designing and implementing Cisco Unified Call Manager in a centralized multi-cluster environment including Jabber and Cisco Unity Connections.
Experience of configuring Inter-Cluster Trunk and SME
Experience of managing voicemail using Cisco Unity Connections including Call Handler and Auto Attendant configurations.
Experience of configuring and troubleshooting/debugging different series of Voice Gateways including VXML and virtual Gateways.
Experience of managing and configuring Cisco Prime for various purposes including provisioning, monitoring and backup.
Experience of configuring Cisco CUBE for centralized call processing with built-in redundancy.
Ability to integrate CUCM with Contact Center (UCCE/UCCX)
Experience of administering and troubleshooting Servers, VM, VXRail, Web Servers, UCS, Storage & Backup, Load-balancing etc.
Ability to test and deploy Patches, Service Packs, Upgrades, Hot Fixes etc.
Experience of Microsoft Teams voice and Direct routing
Experience of integrating multi-vendor voice systems including Microsoft voice, AWS etc.
Knowledge of Avaya Communications manager and associated applications.
Knowledge of Right Fax Enterprise Solutions
Knowledge of audio/video conferencing
Knowledge of Cisco Telepresence systems
Cisco CCIE Certifications a plus
Eaton provides a competitive total rewards package commensurate with applicable skills, knowledge, and experience and consistent with internal and external market practices. The annual salary range for this role is $98,400 - $135,300 a year, with flexibility based on experience and skill level.
At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefitsat a Glance (~~~) .
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job: Information Technology
Region: North America - US/Puerto Rico
Organization: Corporate Sector
Job Level: Individual Contributor
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes
Does this position offer relocation?: No
Travel: Yes, 10 % of the Time
Eaton is an Equal Opportunity and Affirmative Action Employer. Eaton is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.