VIP Support Technician

VIP Support Technician

Coconut Grove, United States of America

Provide day-to-day white glove support to VIPs on all local and remote IT issues. Candidate must possess exemplary customer service skillset and be able to respond to customer questions in a polite and precise manner. Candidate will be required to multi-task, manage time effectively, and follow through with all assignments. Candidate must also possess strong and demonstrable commitment to personal accountability and responsibility through prior job roles. Ability to analyze data/trends and produce and present reports in insightful and meaningful formats is required.

Responsibilities:

Support VIP members with all technical issues

Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals)

Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistants

Support meetings, video conference-based events, and Board functions

Ensure proper operation of all on-site meeting room equipment

Analytics and report processing on Daily/Monthly/Weekly intervals

Support VIP meetings, events, and Board functions

Support VIP mobile devices (iOS & Android)

Must be able to walk frequently and lift up to 50 lbs.

Years of Experience : 5-10+ years in IT and supporting technologies

Language requirements : English; Spanish fluency is a plus but not required

Technical Knowledge required

Advanced Windows desktop support

Microsoft Windows 10

Microsoft Office Suite

Microsoft Exchange & Office365

Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)

MDM experience, Intune preferred

Apple iOS & Android device support

Active Directory & Azure

Familiar with ITIL and ITSM processes

Familiarity supporting Macintosh laptops/desktops a plus

Printer support & troubleshooting

Familiarity with Networking; Cisco certifications or work experience a plus but not required

Project Management a plus

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Bachelor of Science (BS) English

Primary Location: Coconut Grove, FL, Miami Coconut Grove Corp

Other Locations: Florida-Coconut Grove,Florida-Miami

Organization: Santander Bank N.A.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO