Robert Half • Madison, WI 53711
Job #2685947596
Description
PART TIME - Noon-5pm Monday-Friday
Helpdesk - Heavy Mac Support
We are offering a contract to hire employment opportunity for a meticulous Help Desk Analyst II in Fitchburg, Wisconsin. This role involves providing support to MacOS and Linux systems, utilizing Zendesk and other ticketing systems for problem-solving, and maintaining a customer-focused approach to ensure high customer satisfaction.
Provide support for MacOS and Linux systems, troubleshooting issues and ensuring systems run smoothly
Utilize Zendesk and other ticketing systems to manage, prioritize, and resolve IT support tickets
Apply problem-solving skills to identify, investigate, and resolve technical issues
Maintain a customer-focused approach, prioritizing customer satisfaction and delivering high-quality customer support
Follow established processes and procedures to ensure consistent and efficient operations
Provide customer support for Mac computers, troubleshooting hardware and software issues as needed
Collaborate with the customer success team to ensure a seamless customer experience
Assist with basic troubleshooting tasks and help customers navigate our products and services
Track trouble tickets and follow up with customers to ensure issues have been resolved
Continuously improve customer experience and satisfaction by proactively identifying potential issues and solutions.
Requirements - Minimum of 2 years of experience in a Help Desk Analyst role or similar
Proficient in Mac OS and Mac Computers
Familiarity with Linux
Experience with Zendesk or similar customer support software
Strong understanding of Basic Troubleshooting and Trouble Tickets
Proven track record in Customer Support, Customer Success, Customer Satisfaction, and Customer Experience
Excellent problem-solving and communication skills
Ability to work in a fast-paced environment and handle multiple tasks concurrently
Strong attention to detail and ability to prioritize tasks
Bachelor's degree in Computer Science, Information Technology, or related field preferred
Strong written and verbal communication skills
Ability to work well in a team environment and collaborate with various levels within the organization. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https:///~~~/us/en/terms) .
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