Product Support Engineer I-III

Job Title

Product Support Engineer I-III

Job Family

Job Description

What starts with YOU, moves the world!

Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Product Support Engineer I-III based at our Berea , KY manufacturing site.

What you will do

• Act as the primary point of contact for HYG service, customers, dealers, international, marketing and regional field service managers to offer support for Yale and Hyster products.

• Approve warranty repairs of up to $2,000.00.

• Suggest product changes to engineering, vendors and manufacturing plants to enhance product performance, reliability, serviceability and reduce warranty costs.

• Compile technical and statistical reports to outline the costs and levels of customer dissatisfaction related to product issues.

• Manage technical libraries consisting of sales, service, training data and test literature on both current and non-current products.

• Provide support to Engineering and Manufacturing in selecting field test sites for testing improved components.

Who you are

• Proficient in problem-solving, with the ability to develop alternative procedures, components, and labor costs to address product failures.

• Customer service-oriented, capable of efficiently handling high-volume incidents, and ensuring customer satisfaction.

• Possess excellent organizational skills, with the ability to manage multiple projects simultaneously.

• Excellent communicator who can efficiently connectwith all levels of the organization.

What you will need

• BS Engineering degree in Science or Engineering; preferred

• 3-7 years of relevant experience in Lift truck mechanics and troubleshooting

• In lieu of degree, 6-10 years of experience with Lift truck mechanics and troubleshooting.

Skills, Experience & Abilities

• Interpret engineering drawing, wiring diagrams, schematics and welding procedures

• Practical knowledge of electrical, mechanical and hydraulic systems, mechanical construction, internal combustion engines and electric motors as applied to products marketed by Yale and Hyster

• Knowledge to interpret engineering drawing, wiring diagrams, schematics and welding procedures

• Specialized knowledge of lift truck applications related to stability, safety and efficient operation

• Detailed knowledge of departmental and corporate policies and procedures and government and industry regulations concerning industrial trucks

• Knowledge of failure analysis

• Excellent verbal and written communication skills are essential

Who we are

HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer

Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-OP

#ONSITE

Job ID

0127

Employment Type

Full time

Work Hours

40

Travel Required

Primary Location

HYG US Berea, KY

Address

2200 Menelaus Pike

Zip Code

40403

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled