Resident Service Engineer II

Job Title

Resident Service Engineer II

Job Family

Job Description

What starts with YOU, moves the world!

Hyster-Yale Group, Inc. (HYG), a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Resident Service Engineer based at our Greenville, NC manufacturing site.

What you will do

• Act as the primary point of contact for HYG service, customers, dealers, international, marketing and regional field service managers to offer support for Yale and Hyster products.

• Approve warranty repairs of up to $2,000.00.

• Suggest product changes to engineering, vendors and manufacturing plants to enhance product performance, reliability, serviceability and reduce warranty costs.

• Compile technical and statistical reports to outline the costs and levels of customer dissatisfaction related to product issues.

• Manage technical libraries consisting of sales, service, training data and test literature on both current and non-current products.

• Provide support to Engineering and Manufacturing in selecting field test sites for testing improved components.

Who you are

• Proficient in problem-solving, with the ability to develop alternative procedures, components, and labor costs to address product failures.

• Customer service-oriented, capable of efficiently handling high-volume incidents, and ensuring customer satisfaction.

• Possess excellent organizational skills, with the ability to manage multiple projects simultaneously.

• Excellent communicator who can efficiently connectwith all levels of the organization.

What you will need

• BS Engineering degree in Science or Engineering; preferred

• 3-7 years of relevant experience in Lift truck mechanics and troubleshooting

• In lieu of degree, 6-10 years of experience with Lift truck mechanics and troubleshooting.

Skills, Experience & Abilities

• Interpret engineering drawing, wiring diagrams, schematics and welding procedures

• Practical knowledge of electrical, mechanical and hydraulic systems, mechanical construction, internal combustion engines and electric motors as applied to products marketed by Yale and Hyster

• Knowledge to interpret engineering drawing, wiring diagrams, schematics and welding procedures

• Specialized knowledge of lift truck applications related to stability, safety and efficient operation

• Detailed knowledge of departmental and corporate policies and procedures and government and industry regulations concerning industrial trucks

• Knowledge of failure analysis

• Excellent verbal and written communication skills are essential

Who we are

HYG designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, HYG have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What we offer

Hyster-Yale Group offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

#LI-OP

#LI-HYBRID

Job ID

JC795

Employment Type

Full time

Work Hours

40

Travel Required

Primary Location

HYG US Greenville, NC (Plant)

Address

5200 Martin Luther King Jr Hwy

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled